Thomas Benjamin Barnes
Hampton,VA
Summary
Proven Claims Experience Strategy & Design Performance Consultant at Allstate, adept in Risk Assessment and Effective Communication, enhanced claims strategy, and reduced costs by developing innovative solutions. Excelled in analytical thinking and client relationship management, ensuring a seamless claims process, demonstrating a significant improvement in operational efficiency.
Overview
8
8
years of professional experience
Work History
Performance Consultant, Claims Experience Strategy
AllState
01.2021 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained suspicious claims database and prepared reports for supervisors.
- Documented all investigation activity and presented reports to management.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Verified insurance claims and determined fair amount for settlement.
TDY HIRING LEADER - CENTRALIZED PROPERTY HIRING TE
Allstate
01.2020 - 01.2021
- Facilitated manual and digital applicant tracking techniques, collaborating with hiring personnel on fair and effective hiring practices.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Coached hiring managers on best practices for following Affirmative Action and responded to questions with comprehensive knowledge.
- Scheduled interviews and communicated important information to candidates on selection, hiring process and qualification questions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
SENIOR CATASTROPHE FIELD ADJUSTER
Allstate
01.2017 - 01.2020
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Followed up with insured individuals regarding premium and deductibles payments.
Education
Associate of Science - BUSINESS ADMINISTRATION
University Of Maryland University College
Adelphi, MDNo Degree - Leadership Essentials
McKinsey Academy
New YorkSkills
- Effective Communication
- Time Management
- Analytical Thinking
- Written Communication
- Analytical Skills
- Attention to Detail
- Client Relationship Management
- Risk Assessment
Timeline
Performance Consultant, Claims Experience Strategy
AllState
01.2021 - Current
TDY HIRING LEADER - CENTRALIZED PROPERTY HIRING TE
Allstate
01.2020 - 01.2021
SENIOR CATASTROPHE FIELD ADJUSTER
Allstate
01.2017 - 01.2020
Associate of Science - BUSINESS ADMINISTRATION
University Of Maryland University College
No Degree - Leadership Essentials
McKinsey Academy
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