Tannaya Richards
Weaverville,NC
Summary
Dedicated server with proven expertise in customer service, order processing, and cash handling. Committed to enhancing guest experiences through effective communication and prompt problem resolution.
Overview
3
3
years of professional experience
Work History
Server
Red Lobster Restaurant
Asheville, North Carolina
12.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Upsold menu items to enhance customer satisfaction and experience.
- Managed cash register operations during closing shifts effectively.
- Resolved customer complaints promptly to maintain positive relationships.
- Assisted in training new staff on service protocols and restaurant standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Front Desk Agent
Days Inn Hotel
Asheville, North Carolina
09.2022 - 12.2023
- Welcomed guests and checked in visitors promptly and professionally.
- Managed reservations using hotel management software efficiently.
- Handled guest complaints, ensuring satisfaction and comfort during stays.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Processed payments accurately, managing cash register operations daily.
- Communicated effectively with team members to ensure smooth front desk operations.
- Maintained organized records of guest information and transactions securely.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Education
High School Diploma -
AC Reynolds
Asheville, NC06-2023
Skills
- Customer service
- Order processing
- POS operation
- Cash handling
- Menu upselling
- Guest relations
- Food safety compliance
- Staff training
- Responsible beverage service
- Shift management
- Team member support
- Food delivery
Timeline
Server
Red Lobster Restaurant
12.2023 - Current
Front Desk Agent
Days Inn Hotel
09.2022 - 12.2023
High School Diploma -
AC Reynolds
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