Tanneisha Watson
Tuskegee,AL
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
HR Assistant
Macon County Greyhound Park
08.2016 - Current
- Assisted in processing employee onboarding documentation and maintaining compliance records.
- Supported HR team in organizing recruitment efforts and scheduling interviews.
- Maintained employee files and updated HR databases for accurate record-keeping.
- Coordinated training sessions and facilitated logistics for new hire orientation programs.
- Responded to employee inquiries regarding benefits and company policies effectively.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in job fairs to recruit new talent.
Customer Service Representative
K. C Economics
09.2020 - 07.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed complex issues by providing tailored solutions and support.
- Trained new staff on customer service protocols and software systems.
- Developed and implemented process improvements to enhance service delivery.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Manage over 20 calls per day
Warehouse Worker
PSA
11.2020 - 01.2022
- Executed accurate order picking and packing to meet daily shipping targets.
- Collaborated with team members to maintain clean, organized workspace for safety compliance.
- Inspected incoming shipments for quality assurance and proper documentation.
Manager
McDonalds
06.2017 - 05.2018
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members to improve service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff scheduling processes to enhance workforce productivity and customer satisfaction.
Education
GED -
Southern Union State Community College
Wadley, ALSkills
- Office administration
- Employee relations
- Maintaining files
- Human resources administration
- Scheduling
- Payroll processing
- Employee onboarding
- Technical support
Languages
English
Full Professional
Timeline
Warehouse Worker
PSA
11.2020 - 01.2022
Customer Service Representative
K. C Economics
09.2020 - 07.2023
Manager
McDonalds
06.2017 - 05.2018
HR Assistant
Macon County Greyhound Park
08.2016 - Current
GED -
Southern Union State Community College