Tanner Bastings
Dallas,GA
Summary
Experienced and customer-focused professional with a background in providing exceptional technical support and resolving customer inquiries. Skilled in diagnosing and troubleshooting software and hardware issues for a variety of devices. Excellent communication and problem-solving abilities enable me to effectively assist users with their technical needs and provide timely resolutions. Proven track record in delivering outstanding customer service and maintaining high-quality standards. Adept at managing and prioritizing multiple tasks. I am seeking a challenging role in End-User Support to utilize my skills and continue learning in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Research and Development Technician
J5Create
Kennesaw, GA
02.2025 - Current
- Troubleshot technical issues related to experimental procedures or equipment malfunctions for assigned projects.
- Presented research findings at internal meetings or professional conferences when needed.
- Responsible for solving internal IT issues regarding MS365, other internal software, or hardware issues.
- Provided training and resources to elevate Tier 1 and Tier 2 Helpdesk Support.
- Provided Tier 3 support to the helpdesk team when needed.
- Worked in collaboration with other departments to lead technical projects to deploy new products and technologies to new customers.
Customer Support Representative (Tech Support)
J5Create
Kennesaw, GA
04.2023 - 02.2025
- Provided technical assistance and troubleshooting to customers via phone, email, and chat support, ensuring swift resolutions or escalation to higher tiers.
- Assisted in product testing to assist software development team to make necessary changes to software compatibility.
- Collaborated with other departments to further develop software and recommend changes.
- Provided training to new hires to ensure quality of work was upheld.
Education
High School Diploma - Computer Information Systems
Enterprise State Community College
Enterprise, ALSkills
- Excels in product testing and troubleshooting
- Extremely proficient in a customer facing role
- Quality reporting of technical issues and documentation
- Proficient in all aspects of MS365
Accomplishments
Attended CES2025 as a technical representative for J5create.
Led a project to test and ensure compatibility for new units to all of Gwinnett County School System
Certification
CompTIA A+, 2020-12-01
Timeline
Research and Development Technician
J5Create
02.2025 - Current
Customer Support Representative (Tech Support)
J5Create
04.2023 - 02.2025
High School Diploma - Computer Information Systems
Enterprise State Community College