Tanner Courter
Lansing,MI
Summary
At Peppinos Pizzeria, I excelled as a Manager, leveraging my expertise in conflict resolution and customer relationship management to elevate team performance and enhance customer satisfaction. I adeptly led staff training initiatives and navigated organizational changes, significantly improving operational efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Manager
Peppinos Pizzeria
Grand Ledge, Michigan
09.2021 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership during times of organizational change or crisis situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
DeWitt High School
DeWitt, MI05-2021
Skills
- Staff training and development
- Conflict resolution
- Complex Problem-solving
- Customer relationship management (CRM)
- Time management
- Task delegation
- Team leadership
References
References available upon request.
Timeline
Manager
Peppinos Pizzeria
09.2021 - 10.2024
High School Diploma -
DeWitt High School
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