Tanner Crapeau
Wiggins,CO
Summary
Hard working and dedicated individual, offering proven history of ensuring optimal customer service, managing teams and streamlining operations. In-depth knowledge of customer satisfaction techniques, complaint resolution, and workflow optimization. Notable strengths include conflict resolution, process improvement and staff development. Significant impact in previous roles through improved efficiency, increased team productivity and enhanced customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Supervisor II
Halliburton Energy Services
Ft. Lupton, CO
11.2023 - Current
- In charge of a multi-million dollar fleet of equipment, tasked with moving, rigging up, and executing different types of frac jobs all around the country.
- Assigned, trained and managed service staff to ensure quality customer service.
- Performed regular inspections of work areas to identify potential safety hazards.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Built strong relationships with customers through effective communication skills.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Supervised team of employees and delegated duties and responsibilities to each member.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored daily performance of team members to ensure compliance with company standards.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Service Supervisor I
Halliburton Energy Services
Fort Lupton, CO
11.2022 - 11.2023
Service Operator II
Halliburton Energy Services
Fort Lupton, CO
06.2022 - 11.2022
Service Operator I
Halliburton
Fort Lupton, CO
08.2021 - 06.2022
Operator Assistant II
Halliburton Energy Services
Fort Lupton, CO
01.2019 - 08.2021
Operator Assistant I
Halliburton Energy Services
Fort Lupton, CO
06.2018 - 01.2019
Mechanic
Big Jims Diesel & Auto
Pueblo, CO
01.2018 - 06.2018
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Tested components with appropriate instruments to ensure proper operation.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
Tire Technician
GCR Tires
Pueblo, CO
08.2017 - 01.2018
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
- Recorded information about each service performed in company database.
- Adhered to all safety procedures when operating equipment such as lifts and hoists.
Tire Technician
Discount Tire
Pueblo, CO
12.2016 - 08.2017
- Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
- Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
- Worked with portable devices to manage workflow and complete appointments.
- Contacted vendors to order or request quotes for specific tires and sizes.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
Education
Associate of Applied Science - Welding
Pueblo Community College
Pueblo, CO04-2018
High School Diploma -
Pueblo West High School
Pueblo West, CO05-2016
Skills
- Excellent personal service experience
- Supervisory role experience
- Task Delegation
- Employee engagement
- Prioritization
- Complaint resolution
- Data Entry
- High-energy attitude
- Customer Relations
Certification
- Class A CDL with Hazmat
References
References available upon request.
Timeline
Service Supervisor II
Halliburton Energy Services
11.2023 - Current
Service Supervisor I
Halliburton Energy Services
11.2022 - 11.2023
Service Operator II
Halliburton Energy Services
06.2022 - 11.2022
Service Operator I
Halliburton
08.2021 - 06.2022
Operator Assistant II
Halliburton Energy Services
01.2019 - 08.2021
Operator Assistant I
Halliburton Energy Services
06.2018 - 01.2019
Mechanic
Big Jims Diesel & Auto
01.2018 - 06.2018
Tire Technician
GCR Tires
08.2017 - 01.2018
Tire Technician
Discount Tire
12.2016 - 08.2017
Associate of Applied Science - Welding
Pueblo Community College
High School Diploma -
Pueblo West High School