Experienced customer-oriented store manager skilled in retail operations, sales and service team leadership. Proficient in implementing profitability strategies and achieving performance goals. Successfully recruits, trains, develops, and manages store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Ashley Furniture Homestore
Tacoma, WA
10.2019 - 07.2024
Conducted daily store operations, including opening and closing procedures and cash handling.
Developed strategies to maximize sales and profitability.
Recruited, trained and supervised new employees.
Resolved customer complaints in a timely manner.
Ensured compliance with safety regulations and company policies.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Assessed operational efficiency of the store's departments.
Prepared monthly reports on sales figures, expenses, profits.
Trained and mentored associates to teach daily tasks and procedures.
Strengthened work flow productivity by hiring, managing and developing top talent.
Created effective business plans to focus strategic decisions on long-term objectives.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Structured HR consulting services to support clients during organizational developments and changes.
Store Manager
Buckle
Puyallup, WA
11.2018 - 11.2019
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Established customer service standards and monitored staff compliance.
Organized promotional events to increase product awareness.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Trained and mentored associates to teach daily tasks and procedures.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.