Tanner Duggan
Rowlett,TX
Summary
Senior security sales technician with extensive experience in technical support and customer relationship management. Demonstrated success in problem-solving and leading initiatives that significantly enhance customer satisfaction. Proven ability to mentor junior technicians, improving team efficiency and collaboration. Committed to continuous learning and achieving outstanding sales results.
Overview
12
12
years of professional experience
Work History
Senior Security Sales Technician
Garrett Metal Detectors
Garland, TX
07.2014 - Current
- Provided technical support for customers using metal detection equipment.
- Demonstrated product features and benefits to potential customers.
- Utilized effective communication skills to showcase product capabilities and address customer inquiries.
- Developed key customer relationships to increase sales.
- Recognized security risks to properly handle situations.
- Led technical support initiatives to resolve complex customer issues and enhance satisfaction.
- Mentored junior technicians in troubleshooting techniques and best practices to improve team efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with sales teams to identify customer needs and recommend solutions.
- Assisted in training new staff on product specifications and operational procedures.
- Developed product knowledge through continuous learning and hands-on experience.
- Addressed customer inquiries promptly, ensuring a positive experience with products.
- Participated in trade shows to showcase Garrett Metal Detectors' latest innovations.
Education
Associate of Applied Science - Electrical Engineering Technology
ITT Technical Institute
Dallas12-2013
Skills
- Technical support and user assistance
- Product demonstration and sales strategy
- Customer relationship management
- Security risk assessment and troubleshooting
- Team collaboration and effective communication
- Problem solving and critical thinking
- Continuous learning and CRM proficiency
- Pipeline development and customer service
- Installation, repair, and equipment maintenance
- Written and verbal communication skills
Timeline
Senior Security Sales Technician
Garrett Metal Detectors
07.2014 - Current
Associate of Applied Science - Electrical Engineering Technology
ITT Technical Institute