Tanner Fortress
Post Falls,ID
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Toold Department Manager
Ace Hardware
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- utilized plan o grams, and broad knowledge of product placement and marketing.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
S & S Petroleum
01.2023 - 02.2024
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted with hiring, training and mentoring new staff members.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
Education
High School Diploma -
Paradise Senior High School
Paradise, CA06.1994
Skills
- Rules and regulations
- Business Administration
- Scheduling and Coordinating
- Goal Setting
- Order Processing
- Customer Service
- Shift Scheduling
- Emergency Response
- Employee Scheduling
- Coaching and Mentoring
- Goals and performance
- Retail Management
- Sales expertise
- Vendor Relationship Management
- Flexible Schedule
- Idea Development and Brainstorming
- Staff Development
- Relationship building and management
- Customer Engagement
- Personnel training and development
- Loss Prevention
- Team Leadership
- Team Development
- Cost Control
- Order Management
- Project Planning
- Onboarding and Orientation
Timeline
Store Manager
S & S Petroleum
01.2023 - 02.2024
Toold Department Manager
Ace Hardware
High School Diploma -
Paradise Senior High School
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