Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanner Garcia

Riverside,CA

Summary

Motivated Warehouse Worker with experience in shipping and receiving, inspection, and storage operations. Ensures high-quality packaging standards and reduces risk. Dedicated to meeting production and quality goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Building Trainer

Nordstrom
Riverside, CA
05.2019 - Current
  • Designed and developed training materials for new employees in the organization.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.

Interim Operation Returns Manager

Nordstrom
Riverside, CA
05.2023 - 01.2024
  • Analyzed customer feedback and complaints to identify trends in returns.
  • Coordinated the processing of refunds for customers who returned goods.
  • Trained staff on proper handling of returns and exchanges.
  • Managed a team responsible for processing customer returns efficiently and accurately.
  • Performed quality assurance audits on returned merchandise to ensure it meets company standards.
  • Researched new methods for reducing costs associated with returns management activities.
  • Provided technical guidance and support to other departments concerning product return issues.
  • Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
  • Reviewed daily reports on returned items to identify patterns or anomalies that may indicate fraudulent activity.
  • Drafted weekly updates summarizing progress made in resolving any outstanding return issues.
  • Collaborated closely with logistics teams to coordinate the timely shipment of returned goods back to vendors.
  • Conducted regular meetings with stakeholders to discuss strategies for improving the efficiency of the returns process.
  • Assisted in developing training materials related to product returns for use by internal teams.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

John W. North High School
Riverside, CA
06-2007

Skills

  • Curriculum Planning
  • Materials Preparation
  • Course Development
  • Lesson Planning
  • Creative Problem-Solving
  • Planning and coordination
  • Public Speaking
  • Microsoft Excel and PowerPoint

Certification

  • Osha Forklift Certified

Timeline

Interim Operation Returns Manager

Nordstrom
05.2023 - 01.2024

Building Trainer

Nordstrom
05.2019 - Current

High School Diploma -

John W. North High School

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Tanner Garcia