Tanner Geyer

• Manage administrative tasks, including onboarding paperwork, invoicing, and reservation sheets.
• Supervised and assisted department teams ranging from 10 to 20 members.
• Created staff schedules, facilitated communication, and handled hiring and termination processes.
• Developed and managed the POS system to optimize sales and operations.
• Conducted training sessions and coordinated group bookings.
• Ensured compliance with safety regulations and company policies to maintain smooth operations.

• Managed Wild Mountain's call center operations and provided point-of-sale (POS) support.
• Handled administrative paperwork, assisted with group sales, and responded to customer inquiries via phone and email.
• Audited and maintained records for all seasonal pass holders.
• Created data templates to improve efficiency and assisted various departments as needed.

· Delivered high-quality customer service by fostering teamwork and a positive attitude within the department and company.

· Ensured thorough knowledge and enforcement of company policies and procedures.

· Supervised departmental team members, managed break schedules, and ensured proper coverage.

· Provided ongoing training and constructive feedback to team members.

· Addressed team member issues, including conflicts, performance concerns, and staffing recommendations, while maintaining communication with management.

· Sold day tickets, season passes, retail merchandise, and other offerings at Wild Mountain.

· Assisted with office tasks, including clerical duties and handling incoming customer inquiries via the call center.