Tanner Gordon
Conyers ,GA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing 11 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Tech-savvy professional with advanced training and experience in customer service and sales. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
11
11
years of professional experience
Work History
Customer Service Team Leader
Publix Super Markets Inc
Conyers, GA
06.2013 - Current
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Motivated teams by recognizing and rewarding excellence.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Calculated and processed payroll for over 200 employees on a weekly basis.
- Resolved discrepancies between payroll records and timekeeping systems.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
Inside Sales Representative
Mingledorff's
Conyers, GA
01.2023 - 02.2024
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed records of customer interactions, orders and account status updates.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Delivered superior customer support to improve account retention rate.
- Established relationships with key decision makers at target companies.
Sales Representative
United Healthcare Group
Alpharetta, GA
01.2022 - 04.2023
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Generated new sales leads through cold calling and networking activities.
- Presented products and services to prospective and existing customers to meet client needs.
Education
Bachelor of Arts - Business Administration
Truett McConnell University
Cleveland, GA05-2016
Skills
- Complaint Resolution
- Technical Support
- Account Management
- Report Generation
- Order Fulfillment
- Customer Service Excellence
- Data Management
- Administrative Support
- Sales Expertise
- Team Management
- Direct Sales
- Customer Service
- Order Processing
- Quality Control
- Product Sales
Timeline
Inside Sales Representative
Mingledorff's
01.2023 - 02.2024
Sales Representative
United Healthcare Group
01.2022 - 04.2023
Customer Service Team Leader
Publix Super Markets Inc
06.2013 - Current
Bachelor of Arts - Business Administration
Truett McConnell University