Tanner Haas
Navarre
Summary
Former U.S. Army Infantry Staff Sergeant turned SaaS Account Manager, bringing a proven track record of leadership, discipline, and adaptability into high-growth technology environments. At Sisu, I manage over six figures of monthly recurring revenue while maintaining net revenue retention above 98%, consistently exceeding company benchmarks. I lead my department in new business and expansion MRR, deliver client onboarding outcomes 50% faster than peers, and hold the highest client satisfaction ratings. My background in the Army instilled strategic thinking, resilience under pressure, and a commitment to continuing professional development; that I now apply to driving client success, building lasting relationships, and creating scalable processes that improve retention and revenue growth.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Sisu Software Company
03.2024 - Current
- Currently managing over six figures of monthly recurring revenue while maintaining net revenue retention above 98%, consistently exceeding company benchmarks.
- Lead the department in generating new monthly recurring revenue through both account expansion and new business, reporting greater than 100% NRR month over month.
- Deliver onboarding outcomes 50% faster than peers, accelerating client time-to-value and improving product adoption.
- Redesigned the company’s onboarding process, eliminating recurring client issues and cutting average onboarding time by 30% across the department.
- Hold top client satisfaction scores across the Account Management team, strengthening renewals and long-term retention.
- Train and mentor new Account Managers, improving ramp time and departmental performance.
- Developing new client reporting metrics designed to improve account outcomes and drive expansion revenue across the Customer Success organization.
Staff Sergeant (E-6)
U.S. Army
08.2019 - 07.2024
- Demonstrated leadership, adaptability, and strategic thinking as an Army Infantry Staff Sergeant.
- Thrived in high-pressure environments, effectively managing diverse teams under challenging conditions.
- Instilled discipline and fostered teamwork, showcasing a proven track record in decision-making and problem-solving.
- Possessed proficient communication, precision in execution, and resilience in dynamic environments.
- Conducted training programs, enhancing team members' skills and readiness for various scenarios.
- Implemented effective risk management strategies, contributing to the safety and success of team operations.
General Supervising Agent
American Income Life
04.2018 - 07.2019
- Orchestrated success as a supervising Insurance Agent, excelling in recruiting top-notch agents and cultivating a high-performing team.
- Provided comprehensive sales training to maximize the potential of each agent.
- Built lasting customer relationships through trust and personalized service.
- Led the team towards regional goals by fostering a collaborative office environment, ensuring collective success.
- Implemented innovative recruitment strategies, resulting in a 20% increase in agent productivity.
- Spearheaded marketing initiatives, elevating the company's brand presence and attracting new clients.
In-Home sales representative
Protection Source LLC
04.2016 - 06.2018
- Achieved an impressive 86% closing rate, showcasing expertise in connecting with clients on a personal level.
- Demonstrated outstanding communication, negotiation, and problem-solving skills.
- Consistently surpassed sales targets by articulating product value and building trust.
- Proven track record in delivering outstanding results and ensuring client satisfaction.
- Introduced a customer feedback system, leading to a 15% improvement in product offerings.
- Collaborated with the marketing team to develop targeted sales campaigns, resulting in increased revenue by 25%.
Education
Associate of Science - Nursing
Fortis University
Pensacola, FL06-2026
Degree Education - Pre-Medical
Grand Canyon University
04.2017
High School - undefined
Sandra Day O'Connor High School
Skills
- Account Management & Customer Success
- SaaS Sales & Expansion (MRR/ARR Growth, NRR/GRR Retention)
- Onboarding & Implementation Strategy
- Renewal & Upsell Management
- Client Success Metrics & Reporting (Health Scores, NPS, Churn Reduction)
- Executive Business Reviews (QBRs/EBRs)
- Strategic Planning & Process Redesign
- Training, Mentoring, and Team Development
- CRM & SaaS Tools: Salesforce, HubSpot, Gong, Google Suite
- Strong Communication & Relationship Building
- Adaptability, Problem-Solving & Cross-Functional Collaboration
Disclaimer
Authorized to work in the US for any employer
Timeline
Senior Account Manager
Sisu Software Company
03.2024 - Current
Staff Sergeant (E-6)
U.S. Army
08.2019 - 07.2024
General Supervising Agent
American Income Life
04.2018 - 07.2019
In-Home sales representative
Protection Source LLC
04.2016 - 06.2018
High School - undefined
Sandra Day O'Connor High School
Associate of Science - Nursing
Fortis University
Degree Education - Pre-Medical
Grand Canyon University
Similar Profiles
Talia DecentTalia Decent
Head of Commercial at SiSU Health Group (a Wesfarmers Company) | Digital Health TechnologyHead of Commercial at SiSU Health Group (a Wesfarmers Company) | Digital Health Technology
ASADULLAH NADEEMASADULLAH NADEEM
Cloud Systems & Database Administrator (Azure) at Contour Software Company PVT (subsidiary of Constellation Software Inc)Cloud Systems & Database Administrator (Azure) at Contour Software Company PVT (subsidiary of Constellation Software Inc)
Zayne LoweZayne Lowe
Sales Development Representative / Hybrid AE at SisuSales Development Representative / Hybrid AE at Sisu
Megan O'DayMegan O'Day
Senior Crew Member / Keyholder at The TwistSenior Crew Member / Keyholder at The Twist
Rebekah MitchellRebekah Mitchell
Family Support Coordinator at Florida Department of Health Okaloosa CountyFamily Support Coordinator at Florida Department of Health Okaloosa County