Tanner Hansen
Newport News,VA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Culinary Manager
US Army
10.2020 - Current
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating negative connotation from superiors.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Scheduled staff of over 50 people.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Assistant Culinary Manager
US Army
08.2015 - 10.2020
- Lowered restaurant costs by 15% through creative ingredient sourcing and food waste efficiency.
- Trained over 50 team members to work on high-demand team of professionals.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts
Retention Representative
US Army
03.2019 - 06.2020
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Coordinated employee relocation processes.
- Monitored and analyzed employee satisfaction survey results.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork and maintained office organization.
- Persuaded over 30 people to continue service in the US Army
Culinary Specialist
US Army
06.2012 - 08.2015
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Inspected deliveries for accuracy and safety.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Prepared and served food to approximately 1200 personnel daily in garrison environment
Education
Bachelor of Science - Business Administration And Management
Purdue University Global
West Lafayette, IN12.2024
Associate of Applied Science - Small Group Management
Purdue University Global
West Lafayette, IN11.2021
Skills
- Service Delivery Management
- Inventory Management Software
- Staffing and Sales Reporting
- Supply Ordering and Management
- Cost Efficiency
- Cost Management
- Manage Budgets
- Quality Standards
- Professional Relationships
- Servsafe Manager
- Customer Service
- Staff Management
Certification
- Demonstrated Logistician - April 2020
- ServSafe Manager - March 2020
Timeline
Culinary Manager
US Army
10.2020 - Current
Retention Representative
US Army
03.2019 - 06.2020
Assistant Culinary Manager
US Army
08.2015 - 10.2020
Culinary Specialist
US Army
06.2012 - 08.2015
Bachelor of Science - Business Administration And Management
Purdue University Global
Associate of Applied Science - Small Group Management
Purdue University Global
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