Tanner Jennings
Baton Rouge,LA
Summary
Seasoned professional with extensive experience across various roles in the United States Marine Corps and private sector, including as an Instructor and Automotive Technician. Demonstrates exceptional instructional design and customer service skills, with a proven track record of enhancing learning and service standards. Skilled in preventive maintenance and problem-solving, ensuring high-quality outcomes and operational excellence.
Overview
8
8
years of professional experience
Work History
Instructor
United States Marine Corps
Baton Rouge, LA
11.2023 - Current
- Implemented instructional materials and curriculum to meet specific program needs.
- Developed curriculum to support distance education and hybrid courses.
- Adapted instructional materials to meet the needs of diverse learners.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Upheld cleaning protocols to maintain safe environment.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Established objectives for lessons, modules, and projects.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Evaluated performance of students and made provisions to meet learning needs.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Led students through safety procedures for active shooter and fire drills.
- Provided individualized support for struggling learners.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Provided feedback on student assignments such as essays, research papers or lab reports.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Monitored student behavior in order to maintain an effective teaching environment.
AUTOMOTIVE TECHNICIAN
UNITED STATES MARINE CORP
Baton Rouge, Louisiana
03.2020 - Current
- Completed preventive maintenance such as oil changes, tire changes, and brake services
- Inspected vehicles for damage, wear, or malfunctioning parts before recommending services or repairs
- Provided customer service by explaining repair options clearly so that higher ranks could make informed decisions about the needs
- Utilized specialized diagnostic tools and equipment to inspect, diagnose, and repair vehicles
- Diagnosed mechanical problems using computerized testing equipment and technical manuals
- Assisted other technicians in diagnosing difficult problems by providing advice based on prior experience and knowledge of the automotive industry
- Performed preliminary test drives to identify vehicle issues and validate repairs
- Tested drive-ability issues such as rough idling and stalling by performing diagnostic procedures
- Checked fluid levels such as transmission fluid, engine coolant, power steering fluid, ensuring that they are at correct levels for efficient operation of the vehicle
- Adhered to company safety guidelines and procedures as outlined by management
- Troubleshot and repaired electrical and mechanical systems to address transmission, engine, and climate control system issues
- Maintained a clean working environment by adhering strictly to established safety protocols
- Repaired electrical systems including wiring harnesses, starters, alternators and charging systems
- Conducted safety tests on vehicles after repairs were completed to ensure that they met quality standards
- Replaced worn and defective gaskets, belts, and filters
- Documented work performed on vehicles, fostering traceability
- Identified flaws and imperfections with vehicles
- Replaced damaged components to address vehicle malfunctions
- Used charts, technical manuals, and experience
- Tested electronic computer components in automobiles to verify proper operation
- Tore down, repair and rebuilt faulty assemblies, such as power systems, steering systems, and linkages
- Maintained cleanliness of work area
- Ensured proper and efficient functioning
- Disassembled units and inspected parts for wear, using micrometers, calipers, and gauges
- Rewired ignition systems, lights, and instrument panels
- Installed, adjusted and repair hydraulic and electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats, and tops
- Replaced, and adjust defective fuel injectors, carburetor parts, and gasoline filters
- Compressed fuel systems to identify cracks or damaged gaskets
CUSTOMER SERVICE MANAGER
UNITED STATES MARINE CORP
Baton Rouge, Louisiana
03.2020 - Current
- I manage many junior Marines under me as well as other Marines of higher rank
- As well as increase my customer service by interacting and engaging with various high ranking officers and enlisted Marines
WAREHOUSE WORKER
UNITED STATES MARINE CORP
Baton Rouge, Louisiana
11.2020 - 11.2023
- I manage many junior Marines under me as well as other Marines of higher rank
- I also take care of our inventory and parts and tools we have, by organizing, sorting, and prioritizing to their designated truck and part bin
- Addressed common parts replacement to correct symptoms resulting from pistons, rods, and gears
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Assisted customers with resolving service-related issues
- Developed and maintained effective relationships with customers, staff, and vendors
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Interacted with customers to quickly handle escalated queries and complaints
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Maintained customer satisfaction by gathering actionable insights and offering solutions
- Recruited and trained employees, fostering customer service mission and objectives
- Lead team of customer service representatives to ensure quality standards are met
- Followed up with customers to drive satisfaction and gain service feedback
- Reviewed incoming emails from customers; responded promptly with accurate information
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions
- Analyzed customer feedback and identified areas of improvement
- Identified opportunities for improving customer satisfaction ratings through continuous process optimization
- Demonstrated ability to develop and implement customer service policies and procedures
- Designed training materials for new hires on best practices for providing excellent customer service
- Prepared and presented customer service reports to management
- Led and directed team members on effective methods, operations and procedures
- Conducted monthly meetings to create business plans to drive successful monthly business
- Developed training modules and documentation to train staff
- Operated manual pallet jack to move products throughout warehouse
- Sorted and placed materials or items on racks and shelves according to organizational standards
Bartender
Cafe Orleans
01.2022 - 06.2023
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Completed regular bar inventories and daily requisition sheets.
- Developed good working relationships with fellow employees through effective communication.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Poured wine, beer and cocktails for patrons.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
LABORER
PROFESSIONAL INSTALLATIONS
Robertsdale, US
11.2018 - 02.2020
- Assisted other departments when needed to complete tasks in a timely fashion
- Organized warehouse space by rearranging items, storing materials, and marking locations
- Assisted with stocking shelves and organizing warehouse
- Assembled and disassembled pallets of merchandise for storage
- Maintained facility equipment and materials in neat, clean, and orderly fashion
- Utilized barcode scanning technology to track product movement throughout the warehouse
- Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise
- Loaded and unloaded freight with a forklift in a safe and efficient manner
- Completed physical inventories and cycle counts following correct procedures
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly
- Monitored incoming and outgoing shipments for accuracy
- Checked products for accuracy against paperwork, damage, or signs of infestation
- Kept appropriate records and reports to guarantee accuracy of inventory
- Utilized computer to record data regarding received and counted stock items
- Maintained accurate inventory records using computerized tracking systems
- Verified accuracy of incoming shipments against purchase orders
- Verified and updated inventory levels in company database
- Reconciled purchase orders against goods received to confirm receipt and report defective products to suppliers
- Loaded and unloaded trucks with heavy materials following safety protocols
- Collaborated with team members to optimize efficiency in the warehouse
- Sorted cargo before loading and unloading
- Unloaded freight containers using hand tools, forklifts, and other material handling equipment
- Operated forklift truck safely within tight spaces while stacking items onto shelves or racks
- Performed quality control checks on products prior to shipment
- Prepared detailed inventory reports for management review
- Attached slings, hooks and other devices to lift cargo and guide loads
- Carried needed tools and supplies from storage and trucks and returned them after use
- Connected electrical equipment to power sources so that it can be tested before use
- Completed indoor and outdoor construction projects, both residential and commercial
- Used hand tools to mount, install and secure projects
- Used power saws, tile cutters, measuring instruments and a wide variety of electrical and hand tools
- Arranged and stored materials, machines, tools and equipment
- Approached all projects with a mindset of producing high-quality work
MOVER
TWO MEN AND A TRUCK
Mobile, US
01.2019 - 11.2019
- Walked through customer sites with checklists to ensure job completion
- Removed debris and excess materials in order to leave the customer location neat and clean
- Moved customer boxes and furniture to and from trucks using appropriate equipment and braces
- Unloaded cargo from truck with hand trucks and pallet jacks
- Responded promptly to customer concerns
- Upheld quality and service standards when packing/unpacking customer's belongings
- Braced, padded and supported items in packages to prevent shifting and damages.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
SHOP ASSISTANT
TAG ROGERS DESIGN
Semmes, US
03.2017 - 03.2018
- Worked with specialty equipment and CNC machines
- Used press brakes to bend sheet metal into correct shapes
- Responsible for morning equipment start-up and afternoon equipment shut-down
- Maintained clean and organized work areas
- Learned to use welding tools and other equipment safely
- Changed equipment parts
- Observed and participated in safe work practices and procedures as instituted by the company
Education
JOB CORPS ACADEMY - Automotive Maintenance
EARL C CLEMENTS JOB CORPS ACADEMY
Morganfield, Kentucky11-2018
HIGH SCHOOL -
MARY G MONTGOMERY HIGH SCHOOL
Semmes, Alabama05-2017
HIGH SCHOOL -
ROBERTSDALE HIGH SCHOOL
Robertsdale, Alabama11-2014
Skills
- Brake system knowledge
- Alignment experience
- Tire mounting and balancing
- Bay maintenance
- Troubleshooting and Diagnostics
- Hand and power tools
- Welding equipment
- Heavy hauling
- Academic instruction
- Instructional design
- Learning skills development
- Customer service oriented
- Initiative to work independently
- Team oriented
- Management
- Driving
- Heavy machinery operating
- Preventive Maintenance
- Parts Replacement
- Vehicle Inspection
- Quality Assurance
- Preparing Work Orders
- Problem-Solving
- Health codes compliance
- Bar restocking
- Safe service compliance
- Mixology
- Basic accounting
- Beverage preparation
- Strong multitasking
- Bar service preparation
- Safe food handling procedures
- Courteous
- Suggestive selling
- Cleanliness and hygiene
- Bar operations management
- Customer service
- Beer and wine recommendations
- Outstanding customer service
- Ordering procedures
- Highly reliable
- Customer service expertise
- Responsible alcohol service
- Professional appearance
- Performance improvement
- Sales expertise
- Outgoing personality
- Excellent judgment
- Identification verification
- Food preparation
- Bar equipment use
- Proficient in mixology
- Menu design
Timeline
Instructor
United States Marine Corps
11.2023 - Current
Bartender
Cafe Orleans
01.2022 - 06.2023
WAREHOUSE WORKER
UNITED STATES MARINE CORP
11.2020 - 11.2023
AUTOMOTIVE TECHNICIAN
UNITED STATES MARINE CORP
03.2020 - Current
CUSTOMER SERVICE MANAGER
UNITED STATES MARINE CORP
03.2020 - Current
MOVER
TWO MEN AND A TRUCK
01.2019 - 11.2019
LABORER
PROFESSIONAL INSTALLATIONS
11.2018 - 02.2020
SHOP ASSISTANT
TAG ROGERS DESIGN
03.2017 - 03.2018
JOB CORPS ACADEMY - Automotive Maintenance
EARL C CLEMENTS JOB CORPS ACADEMY
HIGH SCHOOL -
MARY G MONTGOMERY HIGH SCHOOL
HIGH SCHOOL -
ROBERTSDALE HIGH SCHOOL
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