Tanner Jones
Patient Outcomes Manager
Fort Worth,TX
Summary
Innovative mental health professional driven to establish skills and gain meaningful experience while on my journey to become a mental health counselor.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Client Service & Support
Charles Schwab
05.2024 - 10.2024
- Gave clients financial guidance while forming relationships built on trust.
- Engaged with and advocated for clients when answering inbound calls.
- Attended Schwab Service Academy, which provided support to obtain my Securities Industry Essentials (SIE).
- Leveraged Schwab's purpose, vision, and values in each client interaction.
- Utilized my passion for client service, positive energy, and problem-solving skills to connect with clients and colleagues via inbound and outbound calls.
- Interacted with and collaborated with other team members to assist with attaining individual, team, and department objectives.
- Managed multiple tasks effectively by balancing high productivity with excellent service quality.
Registered Behavioral Technician
Soliant Healthcare
03.2024 - 05.2024
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
Patient Outcome Manager
Amen Clinics
7 2023 - 03.2024
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Accomplished multiple tasks within established timeframes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Counseled and mentored clients on substance use and life choices.
Registered Behavioral Technician
Soliant Healthcare
02.2023 - 06.2023
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Registered Behavior Technician
Kristen Farmer Autism Center
06.2022 - 01.2023
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Education
Bachelor of Science - Psychology
University of North Texas
Denton, TX 08.2019 - 12.2022
Bachelor of Science - Psychology
Tarrant County College District
Fort Worth, TX 08.2018 - 2019.06
Skills
- Crisis intervention
- Customer Relationship Management
- Documentation
- Adaptability
- Problem Solving
Certification
Registered Behavior Technician
Timeline
FINRA-Securities Industry Essentials
07-2024
Client Service & Support
Charles Schwab
05.2024 - 10.2024
Registered Behavioral Technician
Soliant Healthcare
03.2024 - 05.2024
Registered Behavioral Technician
Soliant Healthcare
02.2023 - 06.2023
Crisis Prevention Institute
02-2023
Registered Behavior Technician
12-2022
Registered Behavior Technician
Kristen Farmer Autism Center
06.2022 - 01.2023
Bachelor of Science - Psychology
University of North Texas
08.2019 - 12.2022
Bachelor of Science - Psychology
Tarrant County College District
08.2018 - 2019.06
Patient Outcome Manager
Amen Clinics
7 2023 - 03.2024
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