Overview
Work History
Education
Skills
Certification
Timeline
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Tanner Kautz

Pasadena,MD

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clerk

Bingo World
09.2021 - Current
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Counting money, strapping money.
  • Sales
  • Customer service
  • Balancing money

Host

Friscos Taphouse
12.2022 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Key Holder

Earthbound Trading
08.2022 - 12.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Team Lead

Burger King
08.2020 - 09.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Arundel High School
Gambrills, MD

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Point of sale operation
  • Handling payments
  • Multitasking
  • Customer communication
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Staff training

Certification

Gaming and Sports Wagering license

Timeline

Host

Friscos Taphouse
12.2022 - 06.2023

Key Holder

Earthbound Trading
08.2022 - 12.2022

Clerk

Bingo World
09.2021 - Current

Team Lead

Burger King
08.2020 - 09.2021

Arundel High School

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Tanner Kautz