Tanner Kautz
Pasadena,MD
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clerk
Bingo World
09.2021 - Current
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Counting money, strapping money.
- Sales
- Customer service
- Balancing money
Host
Friscos Taphouse
12.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Key Holder
Earthbound Trading
08.2022 - 12.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Team Lead
Burger King
08.2020 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Arundel High School
Gambrills, MDSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Point of sale operation
- Handling payments
- Multitasking
- Customer communication
- Flexible and adaptable
- Organizational skills
- Customer service
- Staff training
Certification
Gaming and Sports Wagering license
Timeline
Host
Friscos Taphouse
12.2022 - 06.2023
Key Holder
Earthbound Trading
08.2022 - 12.2022
Clerk
Bingo World
09.2021 - Current
Team Lead
Burger King
08.2020 - 09.2021
Arundel High School