SalesForce
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Account Executive
Pittsburgh,PA
Summary
Detail-oriented Account Executive with a robust background in SaaS and healthcare verticals. Proven history of cultivating client relationships, orchestrating impactful sales campaigns, and leading high-performing account management teams. Adept at financial analysis, customer engagement, and troubleshooting challenges. Proficient in collaborating across departments to meet strategic goals in both tech and healthcare sectors. A results-driven professional dedicated to fostering customer trust, closing sales effectively, and consistently surpassing sales targets while prioritizing exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Account Executive (SaaS)
PartsTech
Cambridge, MA
04.2019 - Current
- API Integrations & Supplier Configurations: Spearheaded API integrations and supplier configurations for a diverse range of over 1,000 vendors. This mastery led to a 40% increase in efficient software integrations, ensuring tailored configurations that aligned with both vendor and client requirements.
- Relationship Building: Cultivated and fortified relationships with both new and existing accounts, driving a 30% increase in revenue growth year-over-year.
- Client Portfolio Management: Successfully managed and nurtured a portfolio of over 300 clients, consistently showcasing a 25% growth rate and an impressive 95% client retention rate.
- Churn Reduction: Achieved reduction in client churn, surpassing company average by 10%, which translated to retaining additional 30 clients annually.
- Client Relations: Enhanced client relations through proactive and collaborative approach, leading to a 50% increase in positive client feedback and a 20% increase in client satisfaction scores.
- Upselling & Cross-Selling: Strategically crafted and presented supplementary quotes to existing clients, resulting in 35% increase in upselling and a 28% boost in cross-selling of products and services.
- Customer Service Excellence: Swiftly addressed and resolved client concerns, elevating customer satisfaction scores by 15% and setting new benchmark for service quality within the company.
Senior Business Development Executive
PartsTech
Cambridge, MA
09.2018 - 04.2019
- Lead Generation & Nurturing: Proactively identified and cultivated a pipeline of over 500 potential clients, resulting in a 45% increase in qualified leads year-over-year.
- Strategic Outreach: Implemented a multi-channel outreach strategy, leveraging email, social media, and phone calls, which boosted engagement rates by 35%.
- CRM Mastery: Proficiently utilized Salesforce to track and manage over 2,000 leads, ensuring timely follow-ups and maintaining a 98% accuracy rate in reporting.
- Market Analysis: Conducted regular market research that identified three major emerging trends, giving the company a competitive edge in early adoption.
- Training & Mentorship: Played a pivotal role in onboarding and training 15 new BDRs, sharing best practices and ensuring a consistent approach across the team.
Travel Nurse Recruiter
Dedicated Nursing Associates
Delmont (Remote), USA
01.2016 - 09.2018
- Client Liaison: Met and liaised with clients to comprehensively discuss and identify their staffing requirements, ensuring a tailored approach to their unique needs.
- Sales Performance: Executed sales functions and tactics diligently, ensuring that Key Success Indicators (KSI's) consistently met or exceeded company standards.
- Client Acquisition: Successfully signed on 35 new clients within a span of 24 months since inception, generating over $500,000 in gross marking during that period.
- Account Oversight: Managed and oversaw the accounts of more than 180 facilities across the United States, specifically for staffing-related purposes, ensuring seamless operations and client satisfaction.
- Executive Engagement: Conducted calls with C Suite executives, retrieving vital information and fostering relationships to effectively coordinate the assignments of contracted nurses.
Infantry Team Leader
United States Marine Corps Reserve
Pittsburgh, PA
01.2017 - 01.2021
- Learned and maintained proficiency in different shooting positions.
- Worked hard to build and maintain level of physical fitness required to carry and position weapons and ammunition.
- Taught new team members how to operate and maintain weapons.
- Practiced clock and gun drills to maintain optimum skills.
- Conducted patrols over different types of terrain.
- Instructed squad members on proper use of weapons and equipment.
- Monitored and reported enemy activity to command center.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Coordinated with allied forces to achieve mission objectives.
- Utilized advanced combat tactics to maintain safety during engagements.
Education
Bachelor of Science - Marketing
Point Park University
Pittsburgh, PA 07.2016 - 2020.03
Skills
Closing (Remote, in person, C level) Computer Proficiency (Microsoft Office/Google Suites) SaaS (Docusign/Salesforce)undefined
Software
HubSpot
Google Suites
Sigma
Trello
MicroSoft Office
Slack
Timeline
Account Executive (SaaS)
PartsTech
04.2019 - Current
Senior Business Development Executive
PartsTech
09.2018 - 04.2019
Infantry Team Leader
United States Marine Corps Reserve
01.2017 - 01.2021
Bachelor of Science - Marketing
Point Park University
07.2016 - 2020.03
Travel Nurse Recruiter
Dedicated Nursing Associates
01.2016 - 09.2018
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