SalesForce
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Account Executive
Pittsburgh,PA
Summary
Detail-oriented Account Executive with a robust background in SaaS and healthcare verticals. Proven history of cultivating client relationships, orchestrating impactful sales campaigns, and leading high-performing account management teams. Adept at financial analysis, customer engagement, and troubleshooting challenges. Proficient in collaborating across departments to meet strategic goals in both tech and healthcare sectors. A results-driven professional dedicated to fostering customer trust, closing sales effectively, and consistently surpassing sales targets while prioritizing exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Account Executive (SaaS)
PartsTech
Cambridge, MA
04.2019 - Current
- API Integrations & Supplier Configurations: Spearheaded API integrations and supplier configurations for a diverse range of over 1,000 vendors. This mastery led to a 40% increase in efficient software integrations, ensuring tailored configurations that aligned with both vendor and client requirements.
- Relationship Building: Cultivated and fortified relationships with both new and existing accounts, driving a 30% increase in revenue growth year-over-year.
- Client Portfolio Management: Successfully managed and nurtured a portfolio of over 300 clients, consistently showcasing a 25% growth rate and an impressive 95% client retention rate.
- Churn Reduction: Achieved reduction in client churn, surpassing company average by 10%, which translated to retaining additional 30 clients annually.
- Client Relations: Enhanced client relations through proactive and collaborative approach, leading to a 50% increase in positive client feedback and a 20% increase in client satisfaction scores.
- Upselling & Cross-Selling: Strategically crafted and presented supplementary quotes to existing clients, resulting in 35% increase in upselling and a 28% boost in cross-selling of products and services.
- Customer Service Excellence: Swiftly addressed and resolved client concerns, elevating customer satisfaction scores by 15% and setting new benchmark for service quality within the company.
Senior Business Development Executive
PartsTech
Cambridge, MA
09.2018 - 04.2019
- Lead Generation & Nurturing: Proactively identified and cultivated a pipeline of over 500 potential clients, resulting in a 45% increase in qualified leads year-over-year.
- Strategic Outreach: Implemented a multi-channel outreach strategy, leveraging email, social media, and phone calls, which boosted engagement rates by 35%.
- CRM Mastery: Proficiently utilized Salesforce to track and manage over 2,000 leads, ensuring timely follow-ups and maintaining a 98% accuracy rate in reporting.
- Market Analysis: Conducted regular market research that identified three major emerging trends, giving the company a competitive edge in early adoption.
- Training & Mentorship: Played a pivotal role in onboarding and training 15 new BDRs, sharing best practices and ensuring a consistent approach across the team.
Travel Nurse Recruiter
Dedicated Nursing Associates
Delmont (Remote), USA
01.2016 - 09.2018
- Client Liaison: Met and liaised with clients to comprehensively discuss and identify their staffing requirements, ensuring a tailored approach to their unique needs.
- Sales Performance: Executed sales functions and tactics diligently, ensuring that Key Success Indicators (KSI's) consistently met or exceeded company standards.
- Client Acquisition: Successfully signed on 35 new clients within a span of 24 months since inception, generating over $500,000 in gross marking during that period.
- Account Oversight: Managed and oversaw the accounts of more than 180 facilities across the United States, specifically for staffing-related purposes, ensuring seamless operations and client satisfaction.
- Executive Engagement: Conducted calls with C Suite executives, retrieving vital information and fostering relationships to effectively coordinate the assignments of contracted nurses.
Infantry Team Leader
United States Marine Corps Reserve
Pittsburgh, PA
01.2017 - 01.2021
- Learned and maintained proficiency in different shooting positions.
- Worked hard to build and maintain level of physical fitness required to carry and position weapons and ammunition.
- Taught new team members how to operate and maintain weapons.
- Practiced clock and gun drills to maintain optimum skills.
- Conducted patrols over different types of terrain.
- Instructed squad members on proper use of weapons and equipment.
- Monitored and reported enemy activity to command center.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Coordinated with allied forces to achieve mission objectives.
- Utilized advanced combat tactics to maintain safety during engagements.
Education
Bachelor of Science - Marketing
Point Park University
Pittsburgh, PA 07.2016 - 03.2020
Skills
Closing (Remote, in person, C level) Computer Proficiency (Microsoft Office/Google Suites) SaaS (Docusign/Salesforce)Information Confidentiality (HIPPA/Financial) Analytical Skills/ Data analysis (Compiling/ analyzing data/)
Business development and planning
Forecast preparation
New business opportunities
Written and verbal communication
Systems and software programs
Software
HubSpot
Google Suites
Sigma
Trello
MicroSoft Office
Slack
Timeline
Account Executive (SaaS)
PartsTech
04.2019 - Current
Senior Business Development Executive
PartsTech
09.2018 - 04.2019
Infantry Team Leader
United States Marine Corps Reserve
01.2017 - 01.2021
Bachelor of Science - Marketing
Point Park University
07.2016 - 03.2020
Travel Nurse Recruiter
Dedicated Nursing Associates
01.2016 - 09.2018