Tanner Lee
San Diego,CA
Summary
Dynamic Technical Support Representative with a proven track record at Maverick Networks, excelling in troubleshooting and enhancing user experiences. Adept at collaborating in team environments, I proactively resolved complex hardware and software issues, contributing to a robust knowledge base and ensuring customer satisfaction. Highly adaptable and quick to learn in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Maverick Networks
Folsom, CA
01.2024 - 08.2024
- Provided technical support for hardware and software issues, ensuring timely resolution of customer inquiries.
- Assisted customers in troubleshooting network connectivity problems, enhancing overall user experience.
- Documented and tracked customer interactions using ticketing system to maintain accurate records.
- Collaborated with team members to develop knowledge base articles for common technical issues.
Outdoor Services
Cameron Park Country Club
Cameron Park, CA
01.2022 - 07.2024
- Interacting with members, making sure everything is ready and up to par for them
- Worked effectively in fast-paced environments.
- Skilled at working collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Business Management
San Diego Mesa College
San Diego, CASkills
Troubleshooting
Proactive
Product troubleshooting
Adaptive to teamwork
Additional Information
- Have done multiple private hire landscaping jobs in the summertime
Timeline
Technical Support Representative
Maverick Networks
01.2024 - 08.2024
Outdoor Services
Cameron Park Country Club
01.2022 - 07.2024
No Degree - Business Management
San Diego Mesa College