Tanner Mackey
Crystal Lake
Summary
Experienced in creating custom sandwiches to meet client preferences, utilizing food preparation techniques for high-quality and efficient service. Maintains a clean and safe food handling environment while delivering excellent customer service. Background in engaging audiences in haunted attractions and contributing to the success of seasonal events. Demonstrated creativity and teamwork in bringing terrifying characters to life. Retail professional committed to optimal stock levels and a well-organized store environment. Proven ability to support smooth retail operations through effective restocking and neat product displays. Recognized for teamwork and adaptability to changing needs, with a strong focus on inventory and time management. Experience in handling customer interactions and resolving issues promptly, utilizing communication and empathy to build strong customer relationships. Track record includes maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Tonda On A Roll Jimmy John's
11.2024 - 02.2025
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Stockers and Order
Walmart
02.2023 - 11.2024
- Fillers
- Recommend disposal of excess, defective, or obsolete stock
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Pack customer purchases in bags or cartons
- Receive, unload, open, unpack, or issue sales floor merchandise
- Obtain merchandise from bins or shelves
- Stamp, attach, or change price tags on merchandise, referring to price list
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Complete order receipts.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Scare Actor
Six Flags Great America
09.2021 - 10.2024
- Safely scare and entertain guests at a theme park
- Tell jokes, perform comic dances, songs and skits, impersonate mannerisms and voices of others, contort face, and use other devices to amuse audiences
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Sing or dance during dramatic or comedic performances
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Attend auditions and casting calls to audition for roles
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Perform humorous and serious interpretations of emotions, actions, and situations, using body movements, facial expressions, and gestures
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Portray and interpret roles, using speech, gestures, and body movements, to entertain, inform, or instruct radio, film, television, or live audiences
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Collaborate with other actors as part of an ensemble.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Education
High School -
Richmond Burton Community High School
Richmond, Illinois05.2022
Skills
- Working With The Disabled
- Crowd Control
- Cooking
- Musical Theater
- Voice Acting
- Experimentation
- Working With Children
- Acting
- Staging Area
- Purchasing
- Stocks (Inventory)
- Retail Operations
- Effective Communication
- Order Picking
- Product Knowledge
- General Mathematics
- Inventory Control
- Merchandising
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Food preparation
Timeline
Sandwich Artist
Tonda On A Roll Jimmy John's
11.2024 - 02.2025
Stockers and Order
Walmart
02.2023 - 11.2024
Scare Actor
Six Flags Great America
09.2021 - 10.2024
High School -
Richmond Burton Community High School
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