Tanner Martin
Omaha,NE
Summary
Goal driven, hard working individual who can and is willing to learn what it takes to get the job done. Analytical and organized professional who is comfortable working independently or as part of a team. Effort is never something that will be questioned. A completely reliable candidate that has maintained success at handling multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any goals.
Overview
10
10
years of professional experience
Work History
Contractor
Goose Remodeling
06.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Collaborated with clients to define project requirements and deliverables.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Designed and implemented new features and enhancements to improve existing applications.
Branch Manager
First State Bank
05.2018 - 05.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with established internal controls and policies.
CSR
First State Bank
09.2013 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - Business
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Papillion La Vista Senior High School
Papillion, NE05.2012
Skills
- Contract Management
- Staff Management
- Budget Development
- Project Oversight
- Cost Control
- Superb Management Skills
- Schedule Management
Timeline
Contractor
Goose Remodeling
06.2021 - Current
Branch Manager
First State Bank
05.2018 - 05.2019
CSR
First State Bank
09.2013 - 05.2018
No Degree - Business
University of Nebraska At Omaha
High School Diploma -
Papillion La Vista Senior High School
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