Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tanner Massey

Orem,UT

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals and giving excellent customer service.

Overview

7
7
years of professional experience

Work History

Dual Property Assistant General Manager

Pennbridge Lodging
10.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Front Office Manager

Pennbridge Lodging
01.2022 - 10.2022
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.

Front Desk Associate

Pennbridge Lodging
09.2020 - 01.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Sales/Delivery Associate

Crust Club
04.2017 - 10.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

Bachelor of Science - Business Management

Utah Valley University
Orem, UT
2026

Skills

  • Bilingual (English, Spanish)
  • Communications
  • Fosse PMS
  • M3 Accounting
  • Sales Force
  • Employee Relations
  • Strategic Planning Skill
  • Employee Scheduling
  • Operations Management
  • Inventory Control

Languages

Spanish
Full Professional

References

Brian Larsen     General Manager     801-386-0829

Abby Carter     Director of Sales     801-232-0199

Timeline

Dual Property Assistant General Manager

Pennbridge Lodging
10.2022 - Current

Front Office Manager

Pennbridge Lodging
01.2022 - 10.2022

Front Desk Associate

Pennbridge Lodging
09.2020 - 01.2022

Sales/Delivery Associate

Crust Club
04.2017 - 10.2018

Bachelor of Science - Business Management

Utah Valley University

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Tanner Massey