Tanner McCarter
New Braunfels,TX
Summary
Extremely driven individual with a strong work ethic and ability to learn and adapt in different situations. Vast sales and management experience and have been continuously rewarded for efforts in both arenas. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
Director of Operations
The Soccer Factory
02.2019 - Current
- Delegated assignments based on site plans, project needs and knowledge of individual team members
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
- Achieved substantial sales by using market expertise and business knowledge to make proactive decisions
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Developed and rolled out new policies designed to bolster productivity and reduce overall operational costs
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
- Increased company sales consistently. Average growth per year was 20%
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Responsible for managing overall sales book of over $4 million dollars in revenue
Regional Manager
The Soccer Factory
01.2018 - 01.2019
- Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance
- Managed personnel issues and implemented corrective actions
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Oversaw all administrative and record-keeping functions
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Created new strategic service to be offered to customers. Providing opportunities to enhance customer experience and upsell additional product. This process is now being used across all retail locations for the company.
Sales Representative
The Soccer Factory
01.2015 - 12.2017
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated sales contract with several accounts in key market places. Directly leading to new retail location being opened and expanding companies footprint.
- Achieved over 2 million dollars in outbound sales with no warm leads.
- Researched customers and accounts before actively pursuing them. Established meetings with account executives to showcase company's services.
Assistant Retail Manager
The Soccer Factory
01.2013 - 01.2015
- Established team priorities, maintained schedules and monitored performance.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Audited store operations and records under management direction and resolved discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
05.2010
Some College (No Degree) - Business Administration And Management
Skills
- Process improvements
- Strategic planning and execution
- Relationship building
- Business development
- Staff training/development
- Sales Expertise
- Effective communicator both verbal and written
- Proficient in Microsoft office
- Client Development and Retention
- Converting Leads
- Negotiation Tactics
Accomplishments
- Help create the framework for a new sales department within my company
- Achieved over $2 million in sales within the first year of entering sales department which lead to more hires within my department
- My direct sales and customer relationships helped establish and open a new retail/team location in a larger more profitable marketplace
- My leadership ability and overall drive in a new marketplace established a footprint for my company to continue thriving
- Created a new bonus program to drive sales force ultimately keeping the company profitable in by cutting bottom line expenses and increasing sales
Timeline
Director of Operations - The Soccer Factory
02.2019 - Current
Regional Manager - The Soccer Factory
01.2018 - 01.2019
Sales Representative - The Soccer Factory
01.2015 - 12.2017
Assistant Retail Manager - The Soccer Factory
01.2013 - 01.2015
New Braunfels High School - High School Diploma,
Texas Lutheran University - Some College (No Degree), Business Administration And Management
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