Tanner Miles
Piney Flats,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ACT (Bank Of America Division)
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer fraud cases
- Updated account information to maintain customer records.
Specialty Teller
Eastman Credit Union
10.2022 - Current
- Process over 150+ transactions a day for our members
- Delovoped a relationship with the members to ensure customer retention
- Exceeded loan/new account referral goals by 50%
- Executed accurate and timely customer transactions, including deposits, withdrawals, transfers, loan payments, and cash advances
- Developed and maintained positive customer relationships by providing exceptional customer service
- Ensured compliance with bank policies and procedures
- Assisted with branch operations, including opening and closing procedures
- Maintained security and confidentiality of customer and bank information
- Assisted customers in the use of self-service banking technologies
- Identified customer needs and provided financial solutions
- Processed and balanced daily transactions and cash totals and maintained and balanced ATM machines
- Communicate with loan officers to build rapport and long-term relationships, and achieve quality loan growth and increased customer surveys.
Store Manager
Vapor 42
10.2021 - 10.2022
- Overseeing day-to-day operations of store, including opening/closing procedures, customer service, inventory management, and personnel management
- Developing and implementing strategies to increase store sales and profits
- Analyzing store performance data to identify areas of improvement and to develop action plans
- Ensuring compliance with all applicable safety regulations
- Maintaining a clean and organized store environment
- Recruiting, training, and developing store personnel.
Education
Parkwood High School
06.2018
Skills
- Data Entry
- Cash Handling
- Customer Service
- Computer skills
- Customer Relationship Building
- Account Updating
- Fraud Detection
- Rapid Data Entry Skills
- Exceptional Customer Service
- Financial Services
- Call Management
Timeline
Specialty Teller
Eastman Credit Union
10.2022 - Current
Customer Service Representative
ACT (Bank Of America Division)
05.2022 - Current
Store Manager
Vapor 42
10.2021 - 10.2022
Parkwood High School
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