Tanner Miles
Piney Flats,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ACT (Bank Of America Division)
2022.05 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer fraud cases
- Updated account information to maintain customer records.
Specialty Teller
Eastman Credit Union
2022.10 - Current
- Process over 150+ transactions a day for our members
- Delovoped a relationship with the members to ensure customer retention
- Exceeded loan/new account referral goals by 50%
- Executed accurate and timely customer transactions, including deposits, withdrawals, transfers, loan payments, and cash advances
- Developed and maintained positive customer relationships by providing exceptional customer service
- Ensured compliance with bank policies and procedures
- Assisted with branch operations, including opening and closing procedures
- Maintained security and confidentiality of customer and bank information
- Assisted customers in the use of self-service banking technologies
- Identified customer needs and provided financial solutions
- Processed and balanced daily transactions and cash totals and maintained and balanced ATM machines
- Communicate with loan officers to build rapport and long-term relationships, and achieve quality loan growth and increased customer surveys.
Store Manager
Vapor 42
2021.10 - 2022.10
- Overseeing day-to-day operations of store, including opening/closing procedures, customer service, inventory management, and personnel management
- Developing and implementing strategies to increase store sales and profits
- Analyzing store performance data to identify areas of improvement and to develop action plans
- Ensuring compliance with all applicable safety regulations
- Maintaining a clean and organized store environment
- Recruiting, training, and developing store personnel.
Education
Parkwood High School
06.2018
Skills
- Data Entry
- Cash Handling
- Customer Service
- Computer skills
- Customer Relationship Building
- Account Updating
- Fraud Detection
- Rapid Data Entry Skills
- Exceptional Customer Service
- Financial Services
- Call Management
Timeline
Specialty Teller
Eastman Credit Union
2022.10 - Current
Customer Service Representative
ACT (Bank Of America Division)
2022.05 - Current
Store Manager
Vapor 42
2021.10 - 2022.10
Parkwood High School
Similar Profiles
Melissa RuizMelissa Ruiz
Customer Service Supervisor at ACT- Bank Of AmericaCustomer Service Supervisor at ACT- Bank Of America
Tanesha RobersonTanesha Roberson
Card Holder Services at ACT Bank Of AmericaCard Holder Services at ACT Bank Of America
Antony MooreAntony Moore
Human Resources Manager at ACTHuman Resources Manager at ACT