Tanner Monroe
San Antonio,TX
Summary
Motivated worker looking to learn new skills and perform new activities in a positive work environment. Skilled in Numerous work activities such as Stocking, Preparing product, Data entry, Sales management, Money handling, Customer service, Problem solving, and keeping Composure in high intense situations. Excellent work performance in individual and team roles with a positive attitude. Focused, reliable and open minded to new situations and work environments.
Overview
6
6
years of professional experience
Work History
Account Specialist
Discover Financial Services
06.2020 - 07.2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Increased overall productivity by developing streamlined procedures for routine tasks like invoicing or data entry.
- Provided valuable input during strategy meetings that influenced decision-making at both the individual client level as well as across broader company-wide projects.
Assistant Manager
Jimmy John's
Phoenix, AZ. San Antonio, TX
01.2018 - 08.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Delivery Associate
Express Shipping Solutions
San Antonio, TX
08.2023 - Current
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Increased repeat business by providing exceptional customer service during each interaction.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
Overnight Stocker
Walmart
12.2019 - 06.2020
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ4 2014
Skills
- Account Management
- New Product Information
- Customer Complaint Resolution
- Product Knowledge
- Order Entry
- Sales and Marketing
- Sales Goals
- Customer Accounts Management
- Inbound and Outbound Calling
- Stock management
- Creative problem solving
- Good listening skills
- Money handling abilities
- Teamwork
- Customer Service
- Efficient Navigation
- Inventory Management
- Attention to Detail
- Advertising Strategies
- Customer Engagement
- Due Diligence
- Terms Negotiation
- Research Proficiency
- Issue Investigations
- Customer Relationship Development
- Document Management
- Account Updating
- Report Writing
Timeline
Delivery Associate
Express Shipping Solutions
08.2023 - Current
Account Specialist
Discover Financial Services
06.2020 - 07.2021
Overnight Stocker
Walmart
12.2019 - 06.2020
Assistant Manager
Jimmy John's
01.2018 - 08.2023
High School Diploma -
Valley Vista High School