Tanner Oulrey-Urroz
Sacramento,CA
Summary
Skilled Hearing Instrument Specialist familiar with conducting hearing tests, fitting devices and providing knowledgeable service to patients. Excellent communicator with good problem-solving skills, an organized approach, and flexible mentality to meet individual client needs. Prepared to bring many years' experience in the field to a fast-paced role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hearing Aid Dispenser
The Hearing Solution
Sacramento, California
05.2025 - Current
- Assist clients in selecting suitable hearing aids based on individual needs and preferences.
- Provide ongoing support and troubleshooting for clients experiencing device issues.
- Program hearing aids with appropriate settings based on the client's hearing loss profile.
- Perform earmold impressions to ensure the proper fit of hearing aids.
- Provide diagnostic testing, including air conduction, bone conduction, speech audiometry, and immittance testing.
- Work collaboratively with other healthcare professionals, such as physicians and audiologists, to provide comprehensive care.
- Conduct follow-up visits to evaluate the effectiveness of prescribed amplification devices and services provided.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Recommended appropriate accessories that may improve performance or satisfaction with amplification solution.
Audiology Clinic Manager
The Hearing Solution
Sacramento, California
01.2021 - Current
- Manage daily clinic operations, and ensure efficient patient flow.
- Oversee patient care processes to maintain high service standards.
- Develop and maintain strong relationships with patients and physicians.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Ensure compliance with healthcare regulations and best practices.
- Monitor clinic activities, such as billing, coding, and medical records maintenance.
- Maintain effective communication with patients regarding their treatments, medications, and follow-up visits.
- Track, organize and counte clinic stock and supplies.
- Coordinate with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Resolved client inquiries and concerns with effective communication strategies.
Patient Care Coordinator
Audiology Associates Of Redding
Redding, California
11.2017 - 12.2020
- Coordinated patient appointments and managed scheduling for audiology services.
- Assisted patients with hearing aid fittings and provided education on usage.
- Maintained accurate patient records in electronic health systems for compliance.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Collaborated with audiologists to streamline patient care processes and workflows.
- Addressed patient inquiries and resolved concerns in a timely manner.
- Ensured a welcoming environment for patients during their visits to the clinic.
Claims Administrator
United Healthcare
Eau Claire, Wisconsin
02.2014 - 11.2017
- Reviewed documentation for accuracy and compliance with regulations.
- Maintained accurate records of claims and related correspondence.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Researched and analyzed claim information to determine validity of coverage.
- Ensured compliance with applicable state regulations regarding insurance claims processing procedures.
- Performed quality assurance checks on all processed claims.
- Recommended and communicated goals to help team excel against targets.
Education
Hearing Aid Dispenser Training Certificate - Hearing Aid Dispensing
Allan Lowell Seninar
11-2024
High School Diploma -
Modoc High School
Alturas04-2009
Some College (No Degree) -
Shasta College
Redding, CASkills
- Customer service
- Hearing aid fitting
- Communication skills
- Team collaboration
- Administrative leadership
- Clinical management
- Corporate compliance
- Program management
- Marketing
- Interpersonal communication
- Time management abilities
- Self motivation
- Task prioritization
Certification
- California Hearing Aid Dispenser License 2025
References
References available upon request.
Timeline
Hearing Aid Dispenser
The Hearing Solution
05.2025 - Current
Audiology Clinic Manager
The Hearing Solution
01.2021 - Current
Patient Care Coordinator
Audiology Associates Of Redding
11.2017 - 12.2020
Claims Administrator
United Healthcare
02.2014 - 11.2017
Hearing Aid Dispenser Training Certificate - Hearing Aid Dispensing
Allan Lowell Seninar
High School Diploma -
Modoc High School
Some College (No Degree) -
Shasta College