Tanner Pasimio
Spokane,WA
Summary
Motivated and organized employee eager to apply technical, social, and time management skills in various environments. Seeking opportunities to expand skills while facilitating company growth, and to grow individually within the Information Technology industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Desk Technician (Development Opportunity)
Avista Utilities
Spokane, WA
10.2023 - Current
- Directly responsible for providing centralized, first-touch technical support to end users related to IT technology and software over the phone, via email communication, and in-person.
- Prioritize a high volume of requests and resolve when needed.
- Dispatch and escalate tasks to operations teams when needed.
- Analyze common and repetitive work requests with the intention of optimizing IS/IT operations and increasing both end user satisfaction and productivity.
- Facilitate preparation and delivery of routine all-company communication including outage notifications and scheduled system maintenance communication.
- Enhancing digital dexterity through regular outreach to staff via multiple communication channels.
- Monitor and train staff on department process.
- Interact with all levels of the organization.
- Create easy-to-use process documentation for internal use by IT departments and other departments outside of IT.
- Track all work with end-users via ServiceNow
- Help advance the culture around "First Call Resolution" mindset in the environment, aiming to provide solutions to user incidents at first contact.
Lead Deployment Services Technician
Volt Workforce Solutions
Spokane, WA
03.2022 - Current
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping
- Created tickets and assigned work to members of the Deployment Services team in order to maintain a balanced work flow
- Be a technical escalation for Deployment Services team for technical issues, deployments, or other matters
- Coordinate with other departments to validate high value software installation
- Manage personal work while delegating requests amongst the other technicians
- Imaging of hardware and installation peripheral devices (Desktops, Laptops, Tablets, Handhelds, Rugged Devices for mobile workforce, Printers, Cell Phones, and all related Peripherals)
- Application installation and configuration (manual installs of complex applications such as Adobe Suite, AutoCAD, Quickbooks)
- Deploying new workstations (PC, monitors, phone, hardware, etc.)
- Troubleshooting / Root cause analysis on deployment issues as they arise (proven examples)
- Configuring and Deploying printers in an enterprise environment
- Recovery of assets, hardware and software.
- Ability to provide support to other technicians
Sr. Deployment Service Technician
Volt Workforce Solutions
Spokane, WA
03.2022 - Current
- Be a technical escalation for Deployment Services team for technical issues, deployments, or other matters
- Coordinate with other departments to validate high value software installation
- Manage personal work while delegating requests amongst the other technicians
- Imaging of hardware and installation peripheral devices (Desktops, Laptops, Tablets, Handhelds, Rugged Devices for mobile workforce, Printers, Cell Phones, and all related Peripherals)
- Application installation and configuration (manual installs of complex applications such as Adobe Suite, AutoCAD, Quickbooks)
- Deploying new workstations (PC, monitors, phone, hardware, etc.)
- Troubleshooting / Root cause analysis on deployment issues as they arise (proven examples)
- Configuring and Deploying printers in an enterprise environment
- Recovery of assets, hardware and software.
- Ability to provide support to other technicians
Deployment Service Technician (Windows 10 Project)
Volt Workforce Solutions
Spokane, WA
02.2021 - 09.2022
- Set up new desktop systems and configured laptops for Avista Utilities employees and contractors that were migrating from the Windows 7 Operating System to Windows 10.
- Created Virtual Machines and migrated user data from old machine to new.
- Imaged and built laptops and desktops in different Organizational Unit's for deployment.
- Loaded required software and server permissions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responsible for troubleshooting any issues that arise with a user's device post-deployment during warranty periods.
- Decommissioned desktops and laptops to be re-imaged, re-deployed, or reclaimed for recycling.
- Maintaining organization and cleanliness in the workspace
Deployment Service Technician
Volt Workforce Solutions
Spokane, WA
09.2021 - 03.2022
- Responsible for imaging of all hardware and peripheral devices (Desktops, Laptops, Tablets, Cell Phones, and all related Peripherals)
- Deployment of all hardware and peripheral devices (Both in-person and remote)
- Application installation\configuration (Installation of complex applications such as Adobe Suite, AutoCAD, Quickbooks)
- Deploying new workstations (PC, monitors, phone, hardware, etc.)
- Troubleshooting / Root cause analysis on deployment issues as they arise
- Recovery of assets, hardware and software
- Ability to provide support to our remote locations, without supervision
Store Leader
GameStop
Rancho Cucamonga, CA
07.2016 - 12.2020
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Led successful sales team of six associates, including training new team members and motivating exceptional performance.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Empower employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Deal with customer complaints and rectified product and service issues.
- Coordinate restocks to keep retail displays organized and full for customers.
- Track inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Enable consistent sales by empowering front-line staff with tools to successfully promote products.
- Met or exceed upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education
High School Diploma -
Santiago High School
Corona, CA05.2012
Skills
- Troubleshooting and Analysis
- Client Relationship Management
- Application Installations
- System Upgrades
- Active Directory
- Employee Management
- Organization
- Communication
- Critical Thinking
- Time Management
- Conflict Resolution
- Team Building
Accomplishments
- Current Lead Technician for the Rugged Refresh Project 2022
- Created the first inventory management system utilized by the Deployment Services department at Avista
Passions
- Computers and technology
- Photography
- Running
- Video Games
- Reading
- Writing
- Reading
Certification
- Working towards CompTIA A+ certification
References
References available upon request.
Timeline
Service Desk Technician (Development Opportunity)
Avista Utilities
10.2023 - Current
Lead Deployment Services Technician
Volt Workforce Solutions
03.2022 - Current
Sr. Deployment Service Technician
Volt Workforce Solutions
03.2022 - Current
Deployment Service Technician
Volt Workforce Solutions
09.2021 - 03.2022
Deployment Service Technician (Windows 10 Project)
Volt Workforce Solutions
02.2021 - 09.2022
Store Leader
GameStop
07.2016 - 12.2020
High School Diploma -
Santiago High School
- Working towards CompTIA A+ certification
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