Tanner Patterson
Littleton
Summary
Accomplished Manager at Flynn Group of Companies/Arbys, adept in operations management and customer relationship management. Excelled in driving sales growth and enhancing customer satisfaction through strategic planning and staff development. Proven track record in inventory control and building strong team dynamics, leading to increased efficiency and profitability.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Flynn Group of Companies/ Arbys
12.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Team Member
McDonald's
05.2021 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted customers in selecting merchandise best suited to needs.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Improved customer satisfaction by quickly helping each person find desired items.
Education
High School Diploma -
Florida Learning Virtual School
Tallahassee, FL05-2025
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relationship management (CRM)
- Sales techniques
- Strategic planning skill
- Customer retention
- Customer service
- Customer service management
- Customer relations
- Sales tracking
Accomplishments
- Our store achieved Presidents Club by exceeding expectations of team and customer relations.
Timeline
Assistant General Manager
Flynn Group of Companies/ Arbys
12.2022 - Current
Team Member
McDonald's
05.2021 - 10.2021
High School Diploma -
Florida Learning Virtual School
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