Hard worker with a drive to learn and grow within all of my duties. Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Work History
Construction Technician/Office Work
3 Years
Boss Systems Restoration | 08.2023 - Current
Billing related items: Reconciling bank accounts, dealing with bills and invoices, following up with customers and insurance companies regarding payment, etc.
Writing up and creating estimates for insurance companies.
Assist in constructing and restoring job sites affected by floods, fire damage, and other incidents, ensuring timely recovery and customer satisfaction.
Communicate with customers to make sure they were aware of the work being completed and the status of the job.
Collaborated with project managers to develop and implement effective restoration strategies for various projects.
Conducted thorough site assessments to identify hazards and ensure compliance with safety regulations.
Operations Manager
2 Years 5 Months
Nomo Pest Solutions | 03.2021 - 08.2023
Led remote team of 20 employees, delivering performance feedback and strategic route planning to enhance efficiency and employee satisfaction.
Conducted weekly one-on-one meetings to assess employee well-being and performance.
Calculated, reviewed, and submitted payroll bi-monthly to the billing department.
Developed training programs for staff, increasing operational efficiency and compliance.
Oversaw office management tasks and provided cross-departmental support.
Actively participated in weekly and quarterly management meetings, contributing to strategic planning and company growth initiatives.
Streamlined operations by implementing process improvements and optimizing workflows.
Construction Technician Assistant
3 Years 7 Months
Boss Systems Restoration | 05.2017 - 12.2020
Assisted a lead technician in constructing and restoring job sites affected by floods, fire damage, and other sources of damage.
Collaborated with team members to execute restoration projects efficiently and effectively.
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