Summary
Overview
Work History
Education
Skills
Timeline
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Tanner Powell

Salt Lake City,UT

Summary

Dynamic Implementation Manager with extensive experience in operations management, project implementation, and process optimization. Proven record in leading large-scale projects, training teams, and enhancing efficiency within high-stakes environments. Skilled at collaborating across teams and functions to deliver seamless client experiences and streamline organizational processes.

Overview

3
3
years of professional experience

Work History

Senior Implementation Manger

Onboard, Powered by Conservice
04.2023 - Current
  • Lead and manage the rollout of bulk internet programs for residential communities, coordinating closely with internet providers, property managers, and property owners.
  • Successfully launched 65+ projects, overseeing the implementation for over 10,000 residential units and ensuring high client and resident satisfaction.
  • Conduct training and regular check-in calls with clients and providers to maintain smooth project progression and resolve escalations promptly.
  • Train and mentor team members, developing four team members into high-performing contributors aligned with departmental goals.
  • Partner with upper management to refine and improve processes, enhancing team efficiency and project success rates.
  • Collaborate with the marketing team to create a seamless and straightforward experience for residents.

Operations Specialist

Onboard, Powered by Conservice
11.2022 - 04.2023
  • Focused on backend operations, managing reporting, data analysis, and inter-departmental coordination to support seamless project execution.
  • Collaborated with various teams across the organization to align data and operational needs, setting the foundation for a promotion to Implementation Manager.

Operations Manager & Lead Product Consultant

Orthopros of Utah
01.2022 - 11.2022
  • Managed daily storefront operations, inventory, and customer care, ensuring accuracy in point-of-sale systems and pricing.
  • Personally consulted with 100+ clients / month
  • Spearheaded a process transformation, converting the rental process from paper-based to digital, increasing efficiency and data accuracy.
  • Promoted from Assistant Manager to Manager within six months due to demonstrated leadership and operational improvements.

Education

Master of Science - Athletic Training

Brigham Young University
Provo, UT
04-2022

Skills

  • Strategic Operations Management
  • Client Relations & Training
  • Process Optimization & Efficiency
  • Data Analysis & Reporting
  • Team Leadership & Mentorship
  • AI, Chatgpt
  • Communication & Cross-functional Collaboration
  • Microsoft Office Suite (Excel, Word, etc)
  • Software testing

Timeline

Senior Implementation Manger

Onboard, Powered by Conservice
04.2023 - Current

Operations Specialist

Onboard, Powered by Conservice
11.2022 - 04.2023

Operations Manager & Lead Product Consultant

Orthopros of Utah
01.2022 - 11.2022

Master of Science - Athletic Training

Brigham Young University

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Tanner Powell