Melanie Deel
Bluefield
Summary
Experienced in managing store operations with a focus on customer service and employee development. Responsibilities included scheduling shifts, conducting performance reviews, and resolving customer complaints effectively. Implemented training programs for new employees to ensure adherence to store policies and high customer satisfaction levels. Maintained accurate records of transactions and inventory, contributing to efficient store management and operational success.
Overview
7
7
years of professional experience
Work History
Machine Operator
Telniplex
Dublin
02.2024 - Current
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Unload finished products from machines onto conveyors or other transport systems.
- Carry out regular safety checks on machinery prior to operation.
- Monitor the feed and speed of machines during the machining process.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Collaborate with other departments when necessary for successful completion of projects.
- Observe machine operations to detect any problems or defects in the finished product.
Assistant Store Manager
7/11 Convenience Store
Blacksburg
05.2018 - 01.2022
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated with vendors to secure product availability at competitive price.
Store Manager
Wendys Restaurant
Blacksburg
07.2018 - 09.2021
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts and audits
Education
High School Diploma -
Russell County High School
Russell Springs, KY06-2001
Skills
- Inventory management
- Customer service
- Employee training
- Staff scheduling
- Conflict resolution
- Machine maintenance
- Store operations
- Friendly and positive
- Store opening and closing
- Cash management
- Multitasking and organization
- Team leadership
- Store operations oversight
- Team leadership and coaching
- Supply ordering
- Payroll management
- Time management
- Problem solving
- Customer satisfaction
- Patience and composure
- Adaptability and flexibility
- Phone etiquette
- Attention to detail
- Calm demeanor
- Customer complaint resolution
Timeline
Machine Operator
Telniplex
02.2024 - Current
Store Manager
Wendys Restaurant
07.2018 - 09.2021
Assistant Store Manager
7/11 Convenience Store
05.2018 - 01.2022
High School Diploma -
Russell County High School