Tanner Robbins
Anaheim Hills,CA
Summary
Organized and detail oriented candidate. Successful at managing multiple priorities in a professional and positive attitude. Currently seeking to maintain full-time transcription and medical scribe positions. Background in various jobs including sales, customer service, and call centers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transcriptionist
Allegis Transcription
04.2021 - Current
- Transcribed insurance related phone calls and claims with complete confidentiality.
- Provided accurate, legible, and professional transcriptions for various insurance companies in a timely manner.
MCA Representative
Sovereign Lending Group
02.2021 - 04.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Call Center Agent
Datafied
10.2020 - 01.2021
- Remote Call Center Agent in charge of calling hospitals and medical groups, sending out requests for patient medical records for projects in Risk Adjustment for audits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Duties included calling cross country, sending out faxes, and setting appointments for field agents to route and copy/scan medical records.
Accounting Clerk
Accurate Background
09.2020 - 09.2020
- Called clients that went through recent acquisition by Accurate with existing accounts to inform them of updated paying and billing information.
- Information would be recorded on a group Excel document, including when they were called, name of account representative, and contact information.
Secretary
Mr. Mike's Organizational Design
07.2019 - 03.2020
- Answered phone and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Created order summaries for clients and built blueprints for requested closet units before printing and sending list of materials to be ordered and built.
Legal Assistant
St. John Realty Group
09.2018 - 07.2019
- Primarily worked on the phone, greeting customers positively and enthusiastically.
- Collected general client information before assigning a case manager to assist with mortgage inquiries.
- Performed both inbound and outbound call duties to assist in applications process, filing paperwork, and communicating with lenders and homeowners.
Sales Associate
Bed Bath & Beyond
04.2016 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Host/Server
Knowlwoods
11.2014 - 04.2016
- Welcomed customers with a positive and engaging persona.
- Served food to customers while taking down orders, often times waiting at their tables if requested.
- Cleaned and prepared the restaurant in both opening and closing duties (sometimes in the same day)
- Totaled all collective earnings at the end of the day and properly stored all money in the safe.
Freight Team Associate
Michaels Arts And Crafts
09.2014 - 12.2014
- Loaded and unloaded trucks once a week with packages weighing about 50 pounds on average.
- Unloaded merchandise and stocked store shelves on the floor during early morning shifts, to ready the store for opening hours.
- Assisted customers during the opening shifts to help them find what they were looking for.
Education
High School Diploma -
Esperanza High School
Placentia, CA06.2011
Skills
- Reading Comprehension
- Sequence Selection
- Proper Punctuation
- Customer Satisfaction
- Microsoft Word
- Data Input
- Customer Interaction
- Speaking
Certification
- Certified Electronic Health Record Specialist (CEHRS) recognized by the NHA.
Timeline
Transcriptionist
Allegis Transcription
04.2021 - Current
MCA Representative
Sovereign Lending Group
02.2021 - 04.2021
Call Center Agent
Datafied
10.2020 - 01.2021
Accounting Clerk
Accurate Background
09.2020 - 09.2020
Secretary
Mr. Mike's Organizational Design
07.2019 - 03.2020
Legal Assistant
St. John Realty Group
09.2018 - 07.2019
Sales Associate
Bed Bath & Beyond
04.2016 - 02.2019
Cashier/Host/Server
Knowlwoods
11.2014 - 04.2016
Freight Team Associate
Michaels Arts And Crafts
09.2014 - 12.2014
High School Diploma -
Esperanza High School
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