Tanner Rogers
Corbin,KY
Summary
Accomplished professional with a proven track record in debt management and team leadership, notably at OneMain Financial. Excelled in enhancing customer relations and achieving significant collection outcomes through expert negotiation and account management. Skilled in fostering team development and maintaining attention to detail, driving operational excellence and surpassing performance goals.
Overview
6
6
years of professional experience
Work History
Collections Agent
OneMain Financial
07.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Worked Bill Ins for 2 months I dealt with customers that were due for the month of, Made sure we kept them up to date on their loan.
- Worked 1 Pay for 2 months I dealt with customers that were due for the month of and the month prior.
- Worked BAE and I'm currently working there now. I deal with customer that have done a program with is before and seeing if they need any additional assistance with another program. Whether that be Deferments, Reages, or Mods.
- I have hit my monthly goal every month since I've worked here.
Groundskeeper
North Laurel High School
06.2022 - 06.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Car Salesperson
Legacy Ford
04.2022 - 06.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Merchandiser
Schwanns
09.2018 - 04.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
Team Lead
Rackroom Shoes
05.2018 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt management
- Staff Development
- Outbound Calling
- Goals and performance
- New Hire Training
- Team Oversight
- Attention to Detail
- Fair Debt Collections Practices
Timeline
Collections Agent
OneMain Financial
07.2023 - Current
Groundskeeper
North Laurel High School
06.2022 - 06.2023
Car Salesperson
Legacy Ford
04.2022 - 06.2022
Merchandiser
Schwanns
09.2018 - 04.2022
Team Lead
Rackroom Shoes
05.2018 - 09.2018
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