Organized and dependable candidate successful at managing multiple priorities with a positive attitude while ensuring safe work environments. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Overhead Crane Operator
Texarkana Aluminum
04.2023 - Current
Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
Assisted in training new crane operators, sharing expertise and fostering a culture of safety within the team.
Consistently met daily production goals through effective time management skills while also focusing on safety precautions.
Conducted regular toolbox talks discussing safe lifting practices, accident prevention measures, and proper communication with teammates.
Demonstrated strong problem-solving skills during unexpected situations, quickly adapting to changes and making informed decisions under pressure.
Improved workplace safety by conducting thorough equipment inspections and maintaining proper crane operation procedures.
Operated cranes and other equipment while monitoring coworker, personal and overall work zone safety.
SERVICE ADVISOR
Classic CDJ Inc.
10.2021 - 01.2023
Pleasantly greeted customers and asked open-ended questions to better determine needs
Suggested add-on services that would be helpful to customers and improve bottom line
Developed estimates by costing materials, supplies and labor
Maintained high customer satisfaction standards to meet or exceed targets
Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Documented problems and corrective actions to maintain records
Escalated incidents to next level to remain compliant with company's standards and procedures
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Maintained up-to-date knowledge of product and service changes
Exhibited high energy and professionalism when dealing with clients and staff
Applied highly effective selling skills while properly engaging and presenting solutions to customers
Investigated and resolved customer inquiries and complaints quickly
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Facilitated interdepartmental communication to effectively provide customer support.
ORDER FULFILLMENT ASSOCIATE
The Home Depot
08.2021 - 10.2021
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
Processed daily orders through multi-carrier manifest system
Prepared domestic and international shipments for transportation
Trained new associates on basic and advanced shipment procedures
Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials
Received and reviewed new orders, located requested merchandise and promptly initiated processing
Followed procedures at all times for personal and team safety
Used computer software to ensure all deliveries were correctly gathered as the customer/company had ordered, and made sure that they were sorted correctly for shipping.
Skinner
Savage Deer Processing
09.2013 - 02.2021
Carried out day-to-day duties accurately and efficiently
Supervised other skinners to ensure that they performed their jobs safely and efficiently
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Removed parts, such as skin, feathers, scales, and bones from carcasses
Cleaned, trimmed, sliced, and sectioned carcasses for future processing
Used knives, cleavers, meat saws, bandsaws, and other equipment to perform meat cutting
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
BUTCHER
Savage Deer Processing
09.2013 - 02.2021
Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale
Supervised crews of butchers to ensure a safe work environment and to ensure specific deadlines were met
Adhere to safety and cleanliness standards and maintained equipment
Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases
Used boning knife, skewers and twine to shape, lace and tie roasts
Performed meat inspections and checked temperature environment to maximize food safety
Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products
Cut meats to customer specifications and answered questions about specialty products
Negotiated with representatives from supply companies to determine order details
Provided efficient and courteous service to customers at all times
Totaled sales and collected money from customers.
Education
Associate of Science - Psychology
Southern Arkansas University
Magnolia, AR
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Safety Management
Certification
04/2023, CCO - Certified Crane Operator
01/2023, Certified Power Brokers Expert, Chrysler
12/2022, Certified Ram Expert, Chrysler
12/2022, Certified Mopar Expert, Chrysler
12/2022, Certified Technology Expert, Chrysler
12/2022, Certified Uconnect Expert, Chrysler
12/2022, Certified Grand Wagoneer Ambassador, Chrysler