Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanner Scales

Anderson,IN

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

7
7
years of professional experience

Work History

General Manager

Arbys Resturant
Noblesville, IN
02.2023 - 01.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

General Manager

Red Lobster
Anderson, IN
10.2021 - 11.2022
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Culinary Manager

Red Lobster
Indianapolis, IN
10.2016 - 11.2022
  • Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
  • Trained new employees on safety protocols, knife skills, recipe preparation techniques and plating design.
  • Managed foodservice side of [Industry] including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
  • Established a system for tracking customer complaints regarding food quality or service issues.
  • Provided guidance on portion sizes, plate presentation and garnishing techniques.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Education

Anderson High School
Anderson, IN
06-2011

Skills

  • Customer Relationship Management
  • Quality Management
  • Sales
  • Operations Oversight
  • Customer Retention
  • Schedule Management
  • Staff Supervision
  • P&L Management
  • Inventory Control
  • Succession Planning
  • Performance Evaluations
  • Leader

Timeline

General Manager

Arbys Resturant
02.2023 - 01.2024

General Manager

Red Lobster
10.2021 - 11.2022

Culinary Manager

Red Lobster
10.2016 - 11.2022

Anderson High School

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