Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanner Schoenhofen

Glen Burnie,MD

Summary

Dynamic and adaptable professional with a proven track record at Texas Roadhouse, excelling in high-volume dining environments. Expert in enhancing customer satisfaction through exceptional service and upselling, resulting in significant sales growth. Skilled in POS operation and safe food handling, coupled with a warm and engaging personality. Demonstrates strong work ethic and problem-solving abilities, ensuring operational excellence and positive guest relations.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
07.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Baker

Texas Roadhouse
10.2022 - Current
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Complied with health and safety codes to protect staff and customers.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Created appealing displays to showcase products in bakery.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Server

Salsas Cocina
05.2020 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Host

Salsas Cocina
05.2020 - 10.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed rapport with regular patrons to foster sense of community within establishment.

Education

Florida Virtual School
Duval County, Florida

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Quality Control
  • Performance Improvement
  • Suggestive Selling
  • Guest Relations Management
  • Relationship Management
  • Regulatory Compliance
  • POS operation
  • Calm Demeanor
  • Team member support
  • Positive and professional
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Multitasking Abilities
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Decision-Making

Timeline

Server

Texas Roadhouse
07.2024 - Current

Baker

Texas Roadhouse
10.2022 - Current

Server

Salsas Cocina
05.2020 - 10.2022

Host

Salsas Cocina
05.2020 - 10.2022

Florida Virtual School

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Tanner Schoenhofen