Tanner Smith
Newport News,VA
Summary
Experienced worker who specializes in communication of all kind, as well as creating graphics such as logos, product sheets, and various other projects. Experience with customer service and conflict resolution. Customer-savvy communicator accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
Newport News, VA
02.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Food Lion To-Go Associate
Food Lion
Verona, VA
10.2020 - Current
- Broke down, cleaned and sanitized work stations at end of shift.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Grocery shopped for customers which involved selecting replacements for items that were out of stock
- Attended to disgruntled customers on the phone and helped to resolve issues
- Delivered groceries to customers as they arrived at the store in a timely manner
Host
Cracker Barrell
Staunton, VA
06.2020 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
Housekeeping
Hampton Inn
Staunton, VA
05.2019 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
Education
Bachelor of Arts - Communications
Christopher Newport University
Newport News, VA05.2022
Minor - Graphic Design
Christopher Newport University
Newport News, VA05.2022
Advanced -
Fort Defiance High School
Fort Defiance, VA06.2018
Skills
- Guest seating arrangements
- Decision Making
- Interpersonal Communication
- Written Communication
- Good Telephone Etiquette
- Good with technology
- Good with social media
- Skilled in Adobe Software
- Customer Service
- Problem solving and resolution
Accomplishments
Co-founder of Captains Skateboarding Club at Christopher Newport University.
Affiliations
President and Social Media Manager for Captains Skate Club at Christopher Newport University.
Timeline
Delivery Driver
DoorDash
02.2021 - Current
Food Lion To-Go Associate
Food Lion
10.2020 - Current
Host
Cracker Barrell
06.2020 - 09.2022
Housekeeping
Hampton Inn
05.2019 - Current
Bachelor of Arts - Communications
Christopher Newport University
Minor - Graphic Design
Christopher Newport University
Advanced -
Fort Defiance High School