Tanner Smith
Buffalo
Summary
Experienced customer service professional with strong management, data entry, and problem-solving skills. Known for taking a proactive approach to resolving concerns and adapting quickly to change. Comfortable using technology and highly proficient in Microsoft Office. Recognized for patience, empathy, and active listening to create positive customer experiences.
Overview
8
8
years of professional experience
Work History
Mobile Customer Support /Assistant Trainer
Charter Spectrum
02.2023 - Current
- Activation and porting numbers for Mobile lines
- Resolved technical issues related to Mobile Devices
- Received multiple awards based on performance and contribution to the company
- Assisted in training multiple classes up to 30 to ensure proper use of tools
- Managed new hires who report to me
- Handled ECAFs(Escalated Customer Action Forms)
- Created training materials
- Educated customers on product features and troubleshooting steps effectively
- Notate each call to better assist our fellow representatives for future calls if any.
Video Repair and Self Install /Trainer Assistant
Charter Spectrum
03.2022 - 01.2023
- Trained agents on Charter Systems and Tools
- Utilize advanced diagnostic tools to help address technical inquiries
- Notated each call to better assist our fellow representatives for future calls if any
- Assisted customers with activating their Spectrum Equipment while sending technicians to solve issues that required extra attention
- Understood customers' urgency to create a satisfying experience
- Understood customers' urgency to create a satisfying experience.
Manager
Big Lots Stores, Inc.
09.2017 - 02.2022
- Maintained accurate inventory levels through regular stock of furniture
- Organized merchandise enhance store appearance
- Managed delivery trucks of products
- Handled returns and exchanges following company policies
- Built and displayed products within the store
- Trained employees on store procedures and customer service standards
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals
Education
Bachelor of Arts - Digital Musical Production
SUNY Buffalo State
Buffalo, NYBachelor of Arts - General Studies
Erie Community College
Buffalo, NYBuffalo Academy For Visual And Performing Arts
Buffalo, NYSkills
- Customer education
- Documentation
- Complaint handling
- Organization
- Inventory management
- Team building
- Time management
- Flexible
- Presentations
Personal Information
Timeline
Mobile Customer Support /Assistant Trainer
Charter Spectrum
02.2023 - Current
Video Repair and Self Install /Trainer Assistant
Charter Spectrum
03.2022 - 01.2023
Manager
Big Lots Stores, Inc.
09.2017 - 02.2022
Bachelor of Arts - General Studies
Erie Community College
Buffalo Academy For Visual And Performing Arts
Bachelor of Arts - Digital Musical Production
SUNY Buffalo State