Simatra Bonton
Columbus,OH
Summary
Reliable business professional with 10+ years experience in Customer Service, Sales, and Retail. Detail-oriented team player with strong core skills, Maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to drive sales and build a strong foundation within a company. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transfers Administrator
Chadwell Supply
05.2021 - Current
- Handled cash transactions and cash deposit creation
- Assist in pick ticket and delivery ticket order process and paper flow
- Responsible for employee sales orders, including invoicing and cash collection
- Filed important daily documents including those related to sales orders, receiving, purchase orders, packing lists, hazardous shipping papers, and safety meetings
- Assist report printing for delivery drivers and management
- Answering phone calls from sales personnel, customers, branch personnel, and corporate employees.
Administrative Assistant
Nationwide Children's Hospital
09.2016 - 05.2021
- Scheduled and coordinated meetings, appointments with health information Department
- Ensured attention to detail of patient charts and adherence to HIPPA Laws & company policies
- Developed new filing and organizational practices
- Maintained discretion when dealing with sensitive topics Managed travel and expense reports for department team members.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
Customer Service Representative
Safelite Auto Glass Repair
07.2013 - 09.2016
- Administered and filed timely claim adjustments to assist insurance companies such as; USAA and Liberty Mutual, Interacted and provided customer support to third party contacts such as insurance companies
- Managed approximately 50+ incoming calls, emails per day from customers.'
- Provided exceptional customer service and courtesy to customers in confrontational situations
- Defused irate customers in regards to issues and elevated to higher departments per guidelines
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandise Processor
L Brands, Inc
11.2007 - 11.2016
- Merchandise processor audit customer orders by making sure they're correct according to invoice
- Fulfilling incomplete orders with radio frequency scanners and Induce shipping on priority orders.
- Coordinated intake of up to 25 large shipments per day.
- Managed returns and exchanges efficiently, updating inventory records accordingly.
- Improved warehouse organization for efficient merchandise retrieval, utilizing strategic placement and labeling methods.
- Evaluated daily productivity reports to identify areas for improvement in overall merchandise processing performance.
Education
Bachelor's Degree - Communications
Ohio State University
Columbus, OH08.2012
Skills
- Multitasking Abilities
- Analytical Skills
- Adaptability
- Task Prioritization
- Data Analysis
- Team building
- Reliability
- Time Management
- Attention to Detail
Certification
- Quality Assurance (2 years)
- Medical Records (2 years)
- Medical Imaging (2 years)
- Data entry
- Customer service (7 years)
- Receptionist (13 years)
- Microsoft Office (10+ years)
- Computer Skills (20+ years)
- Computer literacy (10+ years)
Timeline
Transfers Administrator
Chadwell Supply
05.2021 - Current
Administrative Assistant
Nationwide Children's Hospital
09.2016 - 05.2021
Customer Service Representative
Safelite Auto Glass Repair
07.2013 - 09.2016
Merchandise Processor
L Brands, Inc
11.2007 - 11.2016
Bachelor's Degree - Communications
Ohio State University