Tanner Villelli
Cave Creek,AZ
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at all prior jobs through exceptional service and a strong work ethic. Skilled in cash handling and maintaining cleanliness standards, consistently delivering personalized guest experiences. Excelled in high-pressure situations, demonstrating outstanding multitasking abilities and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Server / Food Runner
Rio Verde Country Club (Troon)
11.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Busser
Harold’s Corral
08.2022 - 11.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Food Runner / Busser
Pinnacle Grille
10.2020 - 10.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change. (i processed payments for my manager‘s tables at this job)
Education
HS Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
Timeline
Busser
Harold’s Corral
08.2022 - 11.2022
Server / Food Runner
Rio Verde Country Club (Troon)
11.2021 - 02.2023
Food Runner / Busser
Pinnacle Grille
10.2020 - 10.2021
HS Diploma -
Cactus Shadows High School
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