Tanner Waits
Orem
Summary
Results-driven management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, operational efficiency, and staff development. Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Director
Boys and Girls Club
01.2024 - Current
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Recruited and hired top-quality staff to fill important positions.
- Optimized resource allocation, reducing costs and improving overall site productivity.
- Provided company wide trainings on curriculum retention and adherence to grant distributed expectations
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
Special Needs Mentor
Innovative Harbor
01.2023 - 02.2024
- Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques.
- Served as positive role model to adolescents requiring guidance.
- Helped mentees become self-reliant through coaching and counseling.
- Provided guidance and support to mentees, helping them develop their skillset and reach their goals.
- Guided mentees in developing their professional networks.
- Suggested techniques and methods to help mentee reach educational, social and professional goals.
Emergency Room Registration Clerk
Intermountain Healthcare
09.2021 - 12.2022
- Performed detailed financial counseling with patients regarding their responsibility for payment of services rendered.
- Developed strong organizational skills to effectively manage multiple tasks simultaneously.
- Maintained comprehensive knowledge of hospital policies and procedures pertaining to patient registration, insurance verification, and financial counseling.
- Processed insurance information quickly and accurately while maintaining patient confidentiality.
- Efficiently managed the registration process for incoming emergency room patients by promptly collecting demographic data and verifying insurance coverage.
- Provided exemplary customer service to patients and families in a high-volume, fast-paced Emergency Room setting.
Member Service Representative
GoHealth
08.2019 - 06.2021
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Provided excellent customer service by assisting, responding to and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Provided guidance on products and services to members and assisted them with various banking transactions.
- Answered inquiries and provided information to members regarding services and products.
Intern
Acquirtech
10.2019 - 07.2020
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Tasked with creating training programs for team members on developmental programs designed by management.
- Spearheaded programs needed for large scale acquisitions and mergers to discover the compatibility of the programs with our current projects.
Latter Day Saints Missionary
Church of Jesus Christ of Latter-Day Saints
10.2017 - 10.2019
- Provided compassionate care to members of the community through service projects.
- Applied critical thinking skills when interpreting scriptures or responding to questions about faith.
- Maintained positive attitude while working long hours in difficult conditions.
- Utilized problem-solving techniques to resolve conflicts between missionaries or within the local congregation.
- Grew interpersonal skills by interacting with individuals from diverse backgrounds, cultures, and beliefs.
- Provided assistance to needy individuals by distributing food and medicine.
Education
Bachelor of Science - Physics
Utah Valley University
Orem, UT05-2025
Skills
- Service Plan Design
- Program management
- Direct Supervision
- Career Counseling
- Effective Leadership
- Customer Support
- Interpersonal Skills
- Project Management
- Operational leadership
- Operational planning
- Facility management
- Operations management
Certification
- Certified Professional in Strategic Leadership (CPSL)
- Credentialed Communications Strategist (CCS)
- Enterprise Collaboration Specialist
- CPR Certified
- Food Handler Certified
Timeline
Site Director
Boys and Girls Club
01.2024 - Current
Special Needs Mentor
Innovative Harbor
01.2023 - 02.2024
Emergency Room Registration Clerk
Intermountain Healthcare
09.2021 - 12.2022
Intern
Acquirtech
10.2019 - 07.2020
Member Service Representative
GoHealth
08.2019 - 06.2021
Latter Day Saints Missionary
Church of Jesus Christ of Latter-Day Saints
10.2017 - 10.2019
Bachelor of Science - Physics
Utah Valley University
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