Tanner Wilbanks
Odenville
Summary
Dynamic Claims Administration Manager at PS Logistics with expertise in claims management software and a proven track record in enhancing team productivity. Skilled in documentation and reporting, I excel in staff training and contract negotiations, driving efficiency and compliance while fostering collaboration across departments. Committed to continuous improvement and industry best practices.
Overview
4
4
years of professional experience
Work History
Claims Administration Manager
PS Logistics
06.2024 - Current
- Attended yearly Manager's Summit to discuss company goals, process improvement, and current company position.
- Enhanced departmental performance by training and mentoring newly hired Claims Representatives.
- Collaborated with Risk Management Vice Presidents to develop department wide processes that assist in quickly and effectively settling claims.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Handled large loss claims with limited company exposure.
- Participated in the hiring process of new Claims Representatives and Intake Specialists.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Facilitated new claim setups, ensuring efficient processing and data accuracy.
- Contributed to streamlined intake processes, enhancing team productivity.
Liability Claims Representative
PS Logistics
06.2023 - 06.2024
- Reduced company exposure to potential losses by conducting thorough investigations of each claim.
- Collaborated with clients and attorneys to gather necessary documentation.
- Evaluated liability claims to determine coverage and settlement options.
- Maintained accurate records of claims processing and correspondence.
- Assisted in negotiating settlements within established guidelines.
- Developed strong relationships with external vendors for claims-related services.
Physical Damage Claims Representative
PS Logistics
11.2021 - 06.2022
- Managed physical damage claims for large fleet of company owned assets.
- Communicated effectively with drivers to ensure timely management of accident reports.
- Worked with at-fault carriers to subrogate accident related expenses.
- Developed subrogation processes that resulted in recovering over $1 Million in subrogation demands.
- Cross-collaborated with other departments to ensure timely repair of company owned assets.
- Promoted within one year of holding this position to Liability Claims Representative.
Claims Representative Intern
PS Logistics
08.2021 - 11.2021
- Observed company processes and procedures.
- Gained knowledge of insurance and claims handling procedures.
- Worked closely with established employees to learn how to intake and process claims.
- Established relationships with employees and management.
- Obtained a full-time working position post-graduation.
Education
Business Administration
University of Alabama Birmingham
Birmingham12-2021
Skills
- Documentation and reporting
- Staff training and development
- Claims management software (McLeod & VCA)
- Microsoft Office Suite
- Contract negotiations
- Team collaboration
Timeline
Claims Administration Manager
PS Logistics
06.2024 - Current
Liability Claims Representative
PS Logistics
06.2023 - 06.2024
Physical Damage Claims Representative
PS Logistics
11.2021 - 06.2022
Claims Representative Intern
PS Logistics
08.2021 - 11.2021
Business Administration
University of Alabama Birmingham
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