Tanner Yehlik
San Francisco,CA
Summary
Driven Technical Marketing Engineer with a background in crafting effective marketing strategies for high-tech products. Experience includes collaboration with sales and engineering teams to identify market trends, development of product messaging and positioning, and delivery of product demonstrations to customers. Strengths lie in technical knowledge, communication skills, problem-solving capabilities, and ability to convey complex information in an understandable manner. Previous impact demonstrated through successful implementation of marketing campaigns leading to increased product awareness and adoption.
Overview
11
11
years of professional experience
Work History
Technical Marketing Engineer
Cisco Systems, Inc.
San Francisco, CA
01.2023 - Current
- Facilitated communication between product, sales, support, and engineering teams to enhance collaboration.
- Collaborated with engineering teams to understand product features and benefits.
- Presented technical information to customers and stakeholders effectively.
- Ran early field trials for new software features and hardware.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with high-touch customer requests and answered questions to improve satisfaction.
- Developed strong relationships with stakeholders to improve communication and understanding.
Network Support Engineer
Cisco - Meraki
San Francisco, USA
01.2019 - 01.2023
- Acted as primary contact for high-priority cases, managing complex technical and political requirements effectively
- Integrated Meraki products into existing network infrastructures
- Assisted customers in the troubleshooting of technical issues with Meraki devices
- Educated customers on optimal usage of Meraki products, enhancing their network performance
- Created detailed reports to facilitate identification and resolution of technical issues, improving support efficiency
- Trained newly hired engineers through job shadowing and skills presentations
Network Administration Intern
Menards
Eau Clair, USA
05.2018 - 05.2019
- Performed on-site network installations across multiple store locations to ensure consistent connectivity
- Configured devices for seamless integration into production networks
- Developed comprehensive troubleshooting guide for non-technical personnel to facilitate on-site resolution
Help Desk Manager
UW - Stout Help Desk
Menomonie, USA
08.2015 - 05.2019
- Managed 24 student technicians, ensuring effective task completion and support delivery
- Trained newly hired staff on troubleshooting techniques and internal procedures to enhance service quality
- Acted as liaison between University Professional staff and student technicians to facilitate communication and operational efficiency
Network Administrator
Peoples Organization of Network Gaming
01.2018 - 01.2019
- Managed network infrastructure for gaming operations and user connectivity.
- Configured routers, switches, and firewalls to ensure secure communications.
- Monitored network performance to identify and resolve connectivity issues.
- Advocated for migration to Meraki, enhancing network performance and security across the organization.
- Led LAN setup and managed network operations during events to ensure seamless connectivity.
Education
Computer Networking and Information Technology -
University of Wisconsin - Stout
Menomonie06-2019
Skills
- Cloud architecture
- Cloud environments
- Technical documentation
- Data visualization
- Product presentations
- Beta field trials
- Troubleshooting procedures
- Problem solving
- Cross-functional teamwork
- Customer relationship management
Pronouns
He/Him/His
Job Title
Network Engineer
Timeline
Technical Marketing Engineer
Cisco Systems, Inc.
01.2023 - Current
Network Support Engineer
Cisco - Meraki
01.2019 - 01.2023
Network Administration Intern
Menards
05.2018 - 05.2019
Network Administrator
Peoples Organization of Network Gaming
01.2018 - 01.2019
Help Desk Manager
UW - Stout Help Desk
08.2015 - 05.2019
Computer Networking and Information Technology -
University of Wisconsin - Stout