Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanner Young

Des Moines

Summary

Dynamic Shift Manager with a proven track record at Five Guys, excelling in staff training and customer service. Skilled in inventory control and fostering team development, I consistently enhanced operational efficiency and achieved high customer satisfaction. My strong decision-making abilities and commitment to workplace safety contributed to a positive work environment.

Overview

6
6
years of professional experience

Work History

Shift Manager

Fiveguys
02.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Shift Manger

Noodles & Company
08.2022 - 01.2024
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Musical Librarian

Dmacc
08.2019 - 05.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Education

Associate of Applied Science - Nursing

Dmacc
Ankeny, IA

North High School
Des Moines, IA
05.2018

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Team development
  • Mentoring and coaching
  • Delegating work
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Documentation and reporting
  • Safety compliance
  • Flexible schedule
  • Operations management
  • Schedule oversight
  • Tech-Savvy
  • Verbal and written communication
  • Team building
  • Compliance
  • Shift checklists
  • Policy administration
  • Shift leadership
  • Reporting and documenting

Timeline

Shift Manager

Fiveguys
02.2024 - Current

Shift Manger

Noodles & Company
08.2022 - 01.2024

Musical Librarian

Dmacc
08.2019 - 05.2020

Associate of Applied Science - Nursing

Dmacc

North High School

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