Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanner Zentner

Summary

Experienced with managing customer interactions and resolving inquiries efficiently. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Track record of fostering positive relationships and driving team success.

Overview

4
4
years of professional experience

Work History

Customer Experience Coordinator

Reinders
02.2025 - Current
  • Monitored Customer Experience Department performance, providing constructive feedback and coaching when needed.
  • Assisted in resolving customer inquiries and complaints through effective communication and problem-solving techniques.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Developed knowledge of products and services to provide accurate information to customers and enhance satisfaction.
  • Facilitated communication between departments to ensure timely response to customer needs and concerns.

Customer Development Specialist

Reinders
01.2024 - 02.2025
  • Maintained accurate records of customer interactions using CRM systems to improve service delivery.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Identified potential business opportunities by analyzing market trends and conducting competitor analysis.
  • Achieved revenue growth by upselling products and services based on customers'' needs assessments.

Inside Sales Representative

Reinders
05.2021 - 01.2024
  • Cultivated relationships with potential clients through effective communication and follow-up strategies.
  • Managed sales calls and emails to identify client needs and provide tailored solutions.
  • Utilized CRM software to track customer interactions and streamline the sales process.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.

Education

Bachelor of Arts - Organizational Leadership

University of Wisconsin, Green Bay
Green Bay, WI
05-2021

Skills

  • Training and coaching
  • Logistics management
  • CRM software proficiency
  • Patience and composure
  • Opening and closing procedures
  • Solutions management
  • Returns policies

Timeline

Customer Experience Coordinator

Reinders
02.2025 - Current

Customer Development Specialist

Reinders
01.2024 - 02.2025

Inside Sales Representative

Reinders
05.2021 - 01.2024

Bachelor of Arts - Organizational Leadership

University of Wisconsin, Green Bay

Similar Profiles

CREATE PROFILE