Tanner Zentner
Summary
Experienced with managing customer interactions and resolving inquiries efficiently. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Track record of fostering positive relationships and driving team success.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
Reinders
2025.02 - Current
- Monitored Customer Experience Department performance, providing constructive feedback and coaching when needed.
- Assisted in resolving customer inquiries and complaints through effective communication and problem-solving techniques.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Developed knowledge of products and services to provide accurate information to customers and enhance satisfaction.
- Facilitated communication between departments to ensure timely response to customer needs and concerns.
Customer Development Specialist
Reinders
2024.01 - 2025.02
- Maintained accurate records of customer interactions using CRM systems to improve service delivery.
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Identified potential business opportunities by analyzing market trends and conducting competitor analysis.
- Achieved revenue growth by upselling products and services based on customers'' needs assessments.
Inside Sales Representative
Reinders
2021.05 - 2024.01
- Cultivated relationships with potential clients through effective communication and follow-up strategies.
- Managed sales calls and emails to identify client needs and provide tailored solutions.
- Utilized CRM software to track customer interactions and streamline the sales process.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
Education
Bachelor of Arts - Organizational Leadership
University of Wisconsin, Green Bay
Green Bay, WI2021-05
Skills
- Training and coaching
- Logistics management
- CRM software proficiency
- Patience and composure
- Opening and closing procedures
- Solutions management
- Returns policies
Timeline
Customer Experience Coordinator
Reinders
2025.02 - Current
Customer Development Specialist
Reinders
2024.01 - 2025.02
Inside Sales Representative
Reinders
2021.05 - 2024.01
Bachelor of Arts - Organizational Leadership
University of Wisconsin, Green Bay