Tanner D. Creel
Orlando,FL
Summary
Experienced with guest engagement and service optimization to enhance overall guest experience. Utilizes leadership and interpersonal skills to foster positive and efficient team environment. Track record of problem-solving and maintaining high levels of guest satisfaction in dynamic settings. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate Trainer
Yak & Yeti
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Key Holder
Shore
02.2022 - 05.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Key Holder
HomeGoods
09.2020 - 01.2022
- Started as Sales Associate and promoted to Floor Coordinator within six months
- Awarded “ASSOCIATE of the Quarter” during the second quarter of2021
- Backroom Coordinator/Key Carrier from September2021-to present time
- June2022 transferred within company to Orlando, Florida
- Where I am Backroom Coordinator/Key Carrier at present time
- Logistics coordinator; handling freight, pricing items, working on a team responsible for receiving merchandise
- Greeting customers and engaging with them on COVID requirements of the company
- Sales Floor responsibilities for displaying merchandise to enhance sales
- Making sure customers are attended to while shopping, answering questions concerning products, sales, purchases, and availability
- Being available for back up on cash registered, and promoting credit card applications for the store card
- Training new employees on procedures and requirements of the company
- Filling out all paper work requirements by coordinators, and delegating responsibilities to sales associates
- Responsible for receiving truck
- Responsible for organizing team/employees to unload, process, and flowing merchandise to sales floor
- Key Carrier, responsible for store in a management position with ability to open and close store
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
DIRECT SALESPERSON/ FLOOR LEADER
DILLARD'S DEPARTMENT STORE
04.2016 - 05.2017
- Tracked stock using company inventory management software
- Educated customers on promotions to enhance sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Head Cashier/ Shift Leader
Rue21
09.2015 - 03.2016
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales
Education
Wallace Community College
Dothan, AL01.2016
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Dothan High School
Dothan, AL01.2014
Skills
- Sales Software proficiency
- Product Knowledge
- Active Listener
- Great Verbal Communication
- Time Management
- Strategic Thinking
- Maintaining Store Appearance
- Sales expertise
- Multi-tasking ability
- Cleanliness
- Friendly demeanor
- Heavy lifting
- Computer proficiency
- Great telephone etiquette
- Ability to engage and communicate with diverse cultures
- Ability to lead, direct, and motivate co-workers
- Customer service
- Customer assistance
- Customer engagement
- Retail sales
- Cash handling
- Reliability and punctuality
- Flexible schedule
- Relationship building
- Product knowledge
- POS system operation
- Retail merchandising expertise
- Calm demeanor
- Strong communication and interpersonal skills
- Positive customer engagement
- Goal driven
Timeline
Retail Sales Associate Trainer
Yak & Yeti
06.2022 - Current
Key Holder
Shore
02.2022 - 05.2022
Key Holder
HomeGoods
09.2020 - 01.2022
DIRECT SALESPERSON/ FLOOR LEADER
DILLARD'S DEPARTMENT STORE
04.2016 - 05.2017
Head Cashier/ Shift Leader
Rue21
09.2015 - 03.2016
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Dothan High School
Wallace Community College
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