Tanni ROBINSON
White Plains
Summary
Proficient Retail Manager specializing in management of chain and boutique locations. Polished professional skilled at training employees on exceptional customer service, etiquette and sales techniques. Adept at overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full-Time Key Holder
Vince
08.2023 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity.
- Achieve and exceed the personal sales and productivity goals agreed upon by the store manager.
- Responsible to do client development beyond the initial transaction, utilizing phone, email & written follow-up contact.
- Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
Store Manager of Operations
WhimLove
08.2020 - 08.2023
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Coached sales associates in product specifications, selling techniques and increasing customer satisfaction ratings by 20 percent
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Analyze consumer behavior and adjust product positioning
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Collaborated with upper management and team to ensure brand visual elevation, provide selling knowledge training and conclusively increase sales growth in all by over 12 percent
- Evaluate employee performance and identify hiring and training needs
Assistant Store Manager
Aeropostale
11.2018 - 08.2020
- Analyze consumer behavior and adjust product positioning.
- Create reports, analyze and interpret retail data, like revenues, expenses and competition.
- Collaborated with upper management and team to ensure brand visual elevation, provide selling knowledge training and conclusively increase sales growth in all by over 12 percent.
- Evaluate employee performance and identify hiring and training needs.
Market at Macy's Representative/ Visual Merchandiser
Macy's
03.2016 - 10.2018
- Served as brand ambassador to upcoming brands from London and Peru
- Educated new clientele on product knowledge and fashion trends abroad by monitoring social media and online sources for industry trends
- Collaborated with management to enhance product and conduct floor moves as new vendors arrived
- Created strong displays to enhance top brands and elevate product assortment, all while working closely with senior district visual directors and in-store allocation and planning teams
Education
Associate Degree - Business Management: Operations Management and Supervision
Bethlehem Moravian College
St. Elizabeth, Jamaica05.2015
Skills
- Data Entry
- Digital Project Management
- People Management
- Customer Service and Support
- Data Processing
- Scheduling
- Customer Needs Analysis
- Payroll
Certification
Project Management Essentials Certified (PMEC), Management and Strategy Institute, 2023
Timeline
Full-Time Key Holder
Vince
08.2023 - Current
Store Manager of Operations
WhimLove
08.2020 - 08.2023
Assistant Store Manager
Aeropostale
11.2018 - 08.2020
Market at Macy's Representative/ Visual Merchandiser
Macy's
03.2016 - 10.2018
Project Management Essentials Certified (PMEC), Management and Strategy Institute, 2023
Associate Degree - Business Management: Operations Management and Supervision
Bethlehem Moravian College
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