Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanni Watts

Galt,California

Summary

Organized and dedicated with a proven track record of providing exceptional customer service in front of house and back of house setting environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner with a high degree of accuracy. Self-motivated work ethic with ability to work well independently or in team environments.

Dynamic individual with hands-on experience in Countroom, bakery and front office skills. Has a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 25 years of industry experience. Committed to contributing to dynamic bakery team.

A hardworking team-player who is punctual, and responsible. Continually maintains a positive attitude while interacting with demanding clients. Primary point of contact for both in-house and external phone and website queries. High knowledge in scheduling, staff training, and special event planning. Versed in Microsoft Excel, Word, and Office, and Quickbooks.

Overview

28
28
years of professional experience

Work History

Countroom Attendant

Sky River Casino
08.2022 - Current
  • Adapted quickly to changing priorities or workflow requirements, demonstrating flexibility in daily tasks as needed.
  • Operated various count room equipment proficiently, resulting in efficient processing of large volumes of cash and coin.
  • Assisted in training new team members, sharing knowledge and best practices for successful onboarding.
  • Participated in ongoing training and development opportunities, continually expanding knowledge of count room operations and industry best practices.
  • Ensured compliance with gaming regulations through meticulous attention to detail and adherence to protocols.
  • Maintained accurate cash handling records for audit purposes and minimized discrepancies.
  • Maintained a clean and organized work environment, contributing to improved workflow and overall team productivity.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Provided excellent customer service when interacting with casino guests, promoting a positive image of the organization.
  • Provided prompt, friendly and courteous service to external and internal guests.
  • Established strong working relationships with other departments, fostering an atmosphere of teamwork and cooperation across all levels.

Office Manager

Berger Modular
09.2021 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Home Business Baker

Self-employeed
06.2015 - Current
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Customized cake designs according to customer requests, increasing satisfaction and repeat business.
  • Developed new recipes to expand bakery's offerings and attract new customers.
  • Increased customer satisfaction with friendly and efficient service.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Processed customer orders and payment transactions.
  • Created appealing displays to showcase products in bakery.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated and maintained bakery equipment, including ovens and mixers.

Bakery Production Worker

Spaans Cookie Company
06.1997 - 12.2024
  • Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Turned on equipment to run facility at beginning of shift.
  • Created appealing displays to showcase products in bakery.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Assisted in the development of new bakery products by participating in recipe testing and providing feedback on taste and presentation.
  • Expedited order processing times through meticulous organization of incoming requests and proactive coordination with team members responsible for fulfillment tasks.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.

Front Office Receptionist

City Of Galt - Parks And Recreation
08.1998 - 09.2021
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Sorted mail and other important data.
  • Reported maintenance problems to the appropriate personnel.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered telephone inquiries from clients, vendors and the public.
  • Collected deposits, fees and payments.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Verified accuracy of financial data.
  • Received and routed business correspondence to correct department or staff member.

Front Office Assistant

Rons Auto Service
08.2018 - 02.2021
  • Greeted 10-20 daily visitors and customers upon arrival.
  • Operated communications equipment.
  • Maintained account records.
  • Collected deposits, fees and payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Improved customer service by listening to customer feedback and prioritizing long-term business goals.
  • Maintained a clean reception area, including lounge and associated areas.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Directed guests and routed deliveries and courier services.
  • Managed office operations including communications, mail distribution, supply ordering and inventory control.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Performed clerical duties, including typing, answering phones and completing forms.

Recreation Coordinator

City Of Galt - Parks And Recreation
02.2014 - 09.2017
  • Recruited and trained staff members to provide exceptional coaching and services.
  • Handled daily facility scheduling and equipment use.
  • Performed inventories on sports equipment and ordered more or made repairs.
  • Attended all practices, meetings and workouts on time.
  • Maintained comprehensive records of program documentation.
  • Promoted lifelong skills such as discipline and good sportsmanship.
  • Instilled discipline and the principles of good sportsmanship in all players.
  • Upheld safety standards at all practices, games and events.
  • Administered budget and documented expenses.
  • Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others.
  • Effectively communicated with a diverse group of athletes, coaches and game officials.
  • Developed strong framework and policies for an effective Youth and Adult basketball program.
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie.
  • Managed and scheduled local Youth and Adult basketball and softball competitions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Monitored vendor accounts and product updates to ensure competitive pricing.
  • Delegated tasks to administrative staff and oversaw completion when needed.
  • Facilitated all daily operations, including collaboration with other departments.
  • Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
  • Supervised employees, including performance evaluation and scheduling.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Worked collaboratively with teammates to ensure smooth Recreation leagues functioning.

Education

Associate of Arts - Liberal Studies

San Joaquin Delta College
Stockton, CA
2001

Associate of Arts - Science

San Joaquin Delta College
Stockton, CA
2001

Skills

  • Organization skills
  • Decision-making abilities
  • Professional demeanor
  • Customer service
  • Cash handling
  • Problem-solving skills
  • Conflict resolution
  • Staff supervision
  • Scheduling
  • Microsoft Office
  • Adaptable
  • Self-motivated
  • Personable and friendly
  • Fast learner
  • Billing and Invoicing
  • Time management
  • Scheduling and calendar management
  • MS Office

Timeline

Countroom Attendant

Sky River Casino
08.2022 - Current

Office Manager

Berger Modular
09.2021 - Current

Front Office Assistant

Rons Auto Service
08.2018 - 02.2021

Home Business Baker

Self-employeed
06.2015 - Current

Recreation Coordinator

City Of Galt - Parks And Recreation
02.2014 - 09.2017

Front Office Receptionist

City Of Galt - Parks And Recreation
08.1998 - 09.2021

Bakery Production Worker

Spaans Cookie Company
06.1997 - 12.2024

Associate of Arts - Liberal Studies

San Joaquin Delta College

Associate of Arts - Science

San Joaquin Delta College

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