Tannia Illescas
STROUDSBURG,PA
Summary
Motivated professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong work ethic and adaptability in high-pressure environments. Skilled in mastering new skills quickly and working effectively. Exceptional interpersonal skills enhance collaboration and contribute to brand enhancement.
Overview
9
9
years of professional experience
Work History
Nursing Assistant
Lehigh Valley Health Network Hospital
Allentown
03.2022 - 05.2025
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Provided emotional support to family members during difficult times.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Conducted regular rounds to check on patients' safety and proactively address issues.
Office Manager
Nice Shingles Roofing & Exteri
STROUDSBURG, PA
04.2020 - 03.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained customer updates.
- Managed schedules.
- Maintained computer and physical filing systems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Secretary
St Matthews Parish
East Stroudsburg, PA
01.2019 - 03.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Produced highly accurate internal and external letters and memoranda.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
After Care Teacher
Notre Dame Elementary School
East Stroudsburg, PA
09.2019 - 02.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor recreation time to support physical development.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Personal Banker
PNC Bank
STROUDSBURG, PA
12.2015 - 07.2018
- Promoted all financial products by maintaining excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Performed vault duties to handle large deposits and distribute currency to coworkers.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Presented new and additional products and services to existing customers.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Education
Associate of Applied Science - Practical Nursing
Northampton Community College
Tannersville, PA08-2026
Skills
- Complex Problem Solving
- Regulatory Compliance
- Team Building
- Microsoft Office Suite
- Handling Customer Complaints
- Schedule Coordination
- Decision Making
- Database Maintenance
- Friendly and Relatable
- Accounts Payable and Receivable
- Verbal and Written Communication
- Customer Service Management
- Office Equipment Management
- Multitasking and Prioritization
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Regulatory compliance
- Recording vital signs
- Drug administration
- Medical records management
- Computer literate
- Patient assessments
- Specimen collection
Languages
Spanish
Professional
References
References available upon request.
Timeline
Nursing Assistant
Lehigh Valley Health Network Hospital
03.2022 - 05.2025
Office Manager
Nice Shingles Roofing & Exteri
04.2020 - 03.2022
After Care Teacher
Notre Dame Elementary School
09.2019 - 02.2020
Assistant Secretary
St Matthews Parish
01.2019 - 03.2020
Personal Banker
PNC Bank
12.2015 - 07.2018
Associate of Applied Science - Practical Nursing
Northampton Community College
Similar Profiles
Theodore HernandezTheodore Hernandez
Help Desk Analyst at Lehigh Valley Hospital and Health NetworkHelp Desk Analyst at Lehigh Valley Hospital and Health Network
Jocelyn BurgosJocelyn Burgos
Practice Director at Lehigh Valley Hospital and Health NetworkPractice Director at Lehigh Valley Hospital and Health Network
Karla RemensnyderKarla Remensnyder
MRI Technologist at Lehigh Valley Hospital and Health NetworkMRI Technologist at Lehigh Valley Hospital and Health Network
John BatorJohn Bator
Material Handler at United Envelope LLCMaterial Handler at United Envelope LLC
Linda CoatesLinda Coates
Clinical Staff Nurse at Mount Sinai BrooklynClinical Staff Nurse at Mount Sinai Brooklyn