Tannia Penaherrera

Secretary/Receptionist

First United Services, LLC.

Westbury, NY

06.2008 - 02.2024

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sent and distributed mail and parcels.
Greeted visitors and directed to appropriate location or person.
Handled incoming calls and directed callers to appropriate department or employee.
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Answered incoming phone calls, responded to inquiries and transferred calls as
needed.Client point person / Loan Modification support: Prepared, organized, collected and sent required
documentation to support loan modification.
Credit Bureau analysis and information collection: Collateral valuation reports, tax returns, financial
statements, property insurance declaration pages; other supporting documentation to verify customer
financial and property data.
Review / Audit modification: Documentation v servicing system correction and ensuring that
modifications are lawful and fully completed.
Application tracking: Daily and weekly status calls with bank specialist throughout the life of a loan
modification.
Borrower review and verification: Income, credit reports, employment history, property appraisals and
other information.
Financial mortgage options, education and recommendations for clients.
Short-sale and deed-in-lieu application packages.
Discrete, efficient and lawful discrepancy resolution within established deadlines.
Accurate (daily, weekly, monthly or yearly) profit and loss statements, balance sheets.
A natural facility for prioritizing multiple requests for information while insuring data integrity,
accuracy, completeness, and timeliness.
Strong computer skills (all common and expected office programs: Excel, Word, Power Point, etc)
Familiarity, facility and intuitive use of websites, applications and social media platforms.